Training Article

Mike Richman’s picture

By: Mike Richman

During the Nov. 3, 2017, episode of QDL, we (figuratively) traveled the globe to bring you quality information. Let’s take a closer look:

Jun Nakamuro’s picture

By: Jun Nakamuro

The world first became aware of the Toyota Production System (TPS) when Taiichi Ohno published a book about his groundbreaking efforts at Toyota. It was published in Japan in 1978. The Japanese version of his book wasn’t translated into English until 1988. Because 10 years had passed, this translation did not fully communicate the nuances of Ohno’s vision. The direct translation into English does not communicate the depth hidden within Ohno’s choice of words.

Matthew Barsalou’s picture

By: Matthew Barsalou

Quality tools can serve many purposes in problem solving. They may be used to assist in decision making, selecting quality improvement projects, and in performing root cause analysis. They provide useful structure to brainstorming sessions, for communicating information, and for sharing ideas with a team. They also help with identifying the optimal option when more than one potential solution is available. Quality tools can also provide assistance in managing a problem-solving or quality improvement project.

MIT Management Executive Education’s picture

By: MIT Management Executive Education

Design thinking is an innovative problem-solving process rooted in a set of skills.

The approach has been around for decades, but it only started gaining traction outside of the design community after the 2008 Harvard Business Review article [subscription required] titled, “Design Thinking” by Tim Brown, CEO and president of design company IDEO.

Roy Swift’s picture

By: Roy Swift

Certificates, certifications, badges, and licenses: What are they worth to the workforce? The last decade has seen huge growth in the number and variety of credentials, and this explosion has fueled a great deal of confusion among students, workers, job seekers, employers, and others.

Kelly Graves’s picture

By: Kelly Graves

In general, people hate confrontation and will do just about anything to distance themselves from it, but a manager owes it to her employees to overcome this fear and address problems directly and honestly. The key is knowing how to handle problems with employees, and knowing what will happen before it happens. In doing so one can be prepared ahead of time and not surprised.

Multiple Authors
By: Benjamin Jones, Mohammad Ahmadpoor

What does hailing a ride with Uber have to do with 19th-century geometry and Einstein’s theory of relativity? Quite a bit, it turns out.

Anthony D. Burns’s picture

By: Anthony D. Burns

I had humble, that is, poor, beginnings. I didn’t even know the taste of real ice cream until later in life. One of the first impacts I felt of the luxury that technology brings was the diode my father bought for me to replace the cat’s whisker on my crystal radio. My high school was lovingly called “shack town.” I spoke as much English as a European refugee, because I had a stammer worse that King George VI.

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