What Do ‘Above’ and ‘Below’ Average Really Mean?
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Rankings with alleged helpful feedback might feel appropriate but should be avoided at all costs
Baby Steps With Quality Improvement
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It's never too early to get started with SPC
We All Have to Use Less Than Perfect Data
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Listen to the voice of the process—a practical approach championed by Walter Shewhart.
Gauging Gage, Part 2
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If you’re able to collect more data, then increasing the number of parts used remains your best choice
Understanding Variation
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Many people who think they “get” W. Edwards Deming’s message don’t. (Credit: Wikimedia Commons)
Gauging Gage, Part 1
‘You take 10 parts and have three operators measure each two times.”