In the past, I’ve written about some of the myths of journey mapping. One of those myths is: Without a digital mapping platform, I can’t even begin to map.

A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how to develop software.

During recent visits to Twitter and LinkedIn, I’ve become increasingly shocked by the devolution of the posts to vacuous nonsense.

In the manufacturing universe, metal tube fabrication is a world of its own. That being said, the requirements for developing a new world-standard solution for tube bending are common to all manufacturing—be faster, more accurate, and more economical.

I had the pleasure of interviewing Whitney Johnson, author of the

Most people have a notion about the visual workplace that is much too small for themselves and their companies. They think of it as a series of point solutions that are helpful, even clever. Yet they should expect more—because they need more.

Great quality is pretty much the same everywhere, but the cost of poor quality is not equivalent from industry to industry. For example, it’s conceivable (but I hope not probable) that this article may turn out to be a real bomb, or worse, a complete snoozer.

Compliance to U.S. Food and Drug Administration (FDA) regulations has come a long way in the past 30 years. Here are the main changes. Have they affected your business?

Many industries have no clear boundary between safety and quality culture. In fact, they are often closely integrated.

Graham was a salesman of specialty products with a proven record of success.