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How to Diversify Your Workforce Talent Pools with Intention and Maximize Results

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If you feel like there are fewer workers to be found these days, rest assured—you are correct.

The 2023 Workforce Development Word of the Year Is...

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As 2022 came to a close, I was as amazed as I am every year by all the “___ of the Year” lists.

My Life As a Plumber

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Credit: Harry Hertz
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It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it.

Get Consumer Reviews Under Your Control

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When choosing to spend money, customers will likely investigate the brand behind the name to get an idea of whom they’re building ties with as well as an impression of service quality.

Working Toward a Net-Zero Logistics Sector

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The World Economic Forum’s annual meeting last month saw the launch of new guidance to support the logistics industry on its journey to net-zero emissions.

Disney’s Return-to-Office Mandate Lacks Imagination

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Disney’s CEO Bob Iger demanded on Jan.

OCD in the Quality Department

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Obsessive-compulsive disorder (OCD) is an anxiety condition characterized by intrusive thoughts that produce uneasiness, apprehension, fear, or worry (collectively termed obsessions), along with repetitive behaviors (or compulsions) aimed at reducin

How You Can Build Trust and Expertise With After-Action Reviews

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Army image from Pixabay
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Do you lead your team to learn primarily from successes, or from failures? Many leaders argue that their teams are just too busy to spend time discussing why a successful project went well. They just wrap up fast, then dive into the next project.

Five Must-Haves in Digital Consumer Experiences

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A not-so-surprising fact, according to HubSpot: 65 percent of consumers state that the experience they encounter on a website is a “very important” factor in recommending a brand.

You Can’t Spell Quality Without IT

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Quality and IT are usually kept separate in the corporate world—or considered two different beasts.

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