In an open letter, Bob Fangmeyer, director of the Baldrige Performance Excellence Program, wrote that the Baldridge Award process would be suspended this year. The reasons and future plans are outlined in the letter shown below.

Gemba walks are an essential tool to understand the challenges of your manufacturing frontline. Each manufacturing facility is unique.

This morning my favorite local morning news program had an interesting segment on new slang words and what they mean.

Creativity is among the most in-demand skills in the workplace.

I remember well when the phrase “a thousand points of light” entered regular usage. Popularized by President George H.W. Bush, the phrase referred to individuals and organizations that provide valuable and even lifesaving work in communities around the country.

Marjorie, an HR professional, receives a seemingly impossible mandate: She is asked to recruit six Spanish-speaking, front-end programmers with at least 10 years of experience who are able to relocate to Miami—all within a month.

Unplanned downtime is a major source of costs and loss in productivity for the manufacturing industry.

Managers may mistreat employees who perform poorly because they assume their behavior results from a lack of diligence rather than other factors, according to research we published in September 2021.

By now, it’s no secret that good clinical practice (GCP) guidelines used by FDA inspectors are expanding. These GCP guidelines are developed by the International Conference on Harmonization. The ICH last revised its GCP document, called ICH E6(R2), in 2016.

In early 2021, people had already started commenting that inflation might be coming back. But few people could predict just how high it would go.