It’s not worth getting upset over little things (or even big things) at work. Being hotheaded gets you nowhere. Just know that karma eventually works everything out.

Perspective and patience: It’s a challenge, especially in a lightning-fast business world filled with Type A’s, Cro-Magnons, and Machiavellian punks (read The Prince for more detail on this last point). It’s enough to make a sane person lose their mind. (And for the insane, like myself, it means we have to attend therapy more frequently than we already do.)

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