Culture: A Decisive Competitive Advantage
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Suvorov Crossing The Devils Bridge In 1799 by Aleksei Danilovich Kivshenko
The Problem With Journey Maps
There’s a problem with journey maps? Well, not with the maps themselves but with how people talk about them.
Inside Quality Digest Live for Sept. 29, 2017
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3D concrete printer is printing layers of cement paste.
Credit: A. Thomas/NIST
Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look:
Lean Improvements for Patient Safety
Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence.