Does your organization benefit from lessons learned? Does it learn from previous quality issues? A vast amount of learning takes place every day in every manufacturing facility.

I love to cook. When I make good food and share it with others, they will take a bite and look as excited to eat it as I was to create it. They might not understand the subtleties that went into it, but they understand the product.

It’s an open secret that many automotive and aerospace manufacturers have unacceptably high defects and costs. And where defects are on the rise, quality costs aren’t far behind.

We are here, and it is now. Further than that, all human knowledge is moonshine.
—H. L. Mencken

I have written about sample size calculations many times before.

I recently got hold of the set of data shown in figure 1. What can be done to analyze and make sense of these 65 data values is the theme of this article. Read on to see what is exceptional about these data, not only statistically speaking.

Cogeco’s technical distribution center in Burlington, Ontario, is one of Canada’s drop-off points for internet modem and cable device repair. In 2011, the company’s management carried out a kaizen blitz to improve the efficiency of its device repair process.

Business partnerships are nothing new. Partnerships that result in leaner manufacturing processes, more consistent quality, and lower manufacturing costs—that is worth talking about.

Quality is related to processes.

Let’s take a second to emphasize who is important in the following quotes, all by W.