The Fundamental Problem With Business Process

You can’t set up an operational imperative and have someone else meaningfully improve it

Let’s take a second to emphasize who is important in the following quotes, all by W. Edwards Deming: “If you can’t describe what you are doing as a process, you don’t know what you are doing.” “A bad system will beat a good person every time.” “Drive fear from the workplace.”

Well, by golly, it’s people.

Deming again: “A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.”

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Reading your article 1st thing in the morning

Reading your article first thing in the morning wasn't the best idea that I've ever had. But it did start the cogs moving. It was concise. And I could say too concise. But on the other hand, if you began to elaborate on any of the article's elements, you'd have a 300 page book before you could blink. One element that I would like to elaborate is the human factor. Having already been in the Quality field more than 30 years, I've came up with my own basics more than 20 years ago. And they go something like this....... When a new worker comes to me for his introductory training session, I tell them this, "If you respect your workplace and the product that you are working on, 90% of my job is done. The other 10% I can teach you with ease". This message has been relayed to every single worker, from CEOs, Vice Presidents to every production worker. I'm not saying that it's 100% foolproof but it's pretty close. This is part of the basic building blocks of building a successful business.