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3 Business Lessons From a Cracked Tooth

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After a couple of heart attacks, I’ve learned to eat much healthier. But finding snacks can be challenging once you remove Doritos and Cheetos from the equation.

About Billboards

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Driving home from a customer last week, I caught a glimpse of a digital billboard—the kind that flashes eight different ads per minute. From a cost and aesthetic perspective, these backlit displays are a big step up from the old paperhanger versions.

Resetting, Not Retreating

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Uncertainty often pushes manufacturers to slow down. Orders fluctuate, budgets tighten, and “wait and see” becomes the default strategy.

Break Down Silos to Create a Culture of Continuous Improvement

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In several articles about challenges for tomorrow’s quality leaders, we’ve addressed how to plug the knowledge drain and effectively manage your company’s know-how. Your organizational structure and processes can be your worst enemy—or best asset.

How to Write an SOP

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They may seem simple, but SOPs (standard operating procedures) are surprisingly tricky. On the surface, they describe how a specific process is carried out at your organization. Pretty straightforward, right?

Quality As a Strategic Corporate Investment

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For today’s manufacturers, quality is no longer just a box to check; it has evolved into a strategic pillar central to company success.

Celebrating Our Frontline Scapegoats

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With Labor Day coming around, here’s an article to celebrate the folks who usually get blamed for the quality problems.

Becoming a Net Exporter of Talent

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Want to build your team? Get rid of the people who are on it. I don’t mean go about firing people in a flurry. Become what I call a “net exporter of talent.”

The -isms of a Man Who Rejected -isms

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I’m exploring one of the most fascinating aspects of Heinz von Foerster’s work: his complete rejection of philosophical labels and -isms.

5 Essential Elements Shared by Leading Supplier Quality Management Systems

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Global-scale events have tested the bounds of supply chain systems. The coronavirus, for example, made it clear how critical an efficient supply chain is for continuity and survival.

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