Don’t Buy the Fix Before You Find the Problem
A problem shows up, and the fix usually arrives five minutes later.
“We need more training.”
“We need a better system.”
“We need another person.”
“We need a new checklist.”
The Secret Keys to a Great Pitch
People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience.
ISO 9001:2026 Ethics and Quality Culture
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Making its debut in 1970, the Pinto was Ford Motor Co.’s first subcompact. In 1978, Ford was compelled to recall the car due to its propensity to burst into flame when struck from behind.
Leadership responsibility is included in ISO 9001:2026, Clause 5.1.1, to promote quality culture and ethical behavior. A strong argument could be made for adding safety as well.
What Do AI and <em>Jurassic Park</em> Have in Common?
Given that AI has been this century’s biggest disruptor for nearly every industry in the world, it has been met with justifiable levels of angst, anger, questioning, and skepticism.
AI Image Processing for High-Gloss Components in Quality Control
Highly reflective metallic surfaces are among the most challenging inspection targets in machine vision.
The Ladder That Never Comes Down
In my earlier writing, I’ve leaned on Ludwig Wittgenstein’s ladder.
Back to the Future: Why Agentic AI Needs a Strong Identity Foundation
As AI matures, enterprises and customers are rapidly deploying agents seeking to unlock the next level of automation and productivity.
Avoiding the 7 Deadly Killers of Projects
Projects go off the rails all the time. Some statistics I’ve seen say only one in eight projects can truly be declared successful.
How to Succeed With Systematic Improvement Work
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Establishing a long-term improvement effort is one of the best investments an organization can make.
Is Overreliance on AI Causing Agency Decay?
When OpenAI introduced ChatGPT on Nov. 30, 2022, it arrived as a research preview: a conversational system that could answer follow-up questions, draft fluent text, and give millions of people their first direct experience of generative AI.