If you have worked in the quality field for anytime at all, you have probably heard of the Malcolm Baldrige National Quality Award—it’s the highest level of national recognition for performance excellence that a U.S. organization can receive.

In the wake of the Lion Air and Ethiopian Airlines crashes of Boeing 737 Max planes, people are thinking about how much of their air travel is handled by software and

Artificial intelligence (AI) is widely acknowledged as a crucial aspect of what is broadly referred to as Industry 4.0.

For me, the operational essence of the leader dilemma is this: How do I say “yes” to the few and “wait” to the many? How do I decide?

Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in the standard’s clause 4.1.

Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals.

Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers.

Experienced leaders know that failure is not necessarily a negative and can lead to both individual and organizational learning.

Today I’m looking at the profound phrase of Canadian philosopher and a media theorist Marshall McLuhan, “The medium is the message.”

Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat directly in front of my bed. So, I took a picture to share later.