When people hear the word innovation, they often think of groundbreaking products, disruptive technologies, or revolutionary ideas. But not every improvement needs to reinvent the wheel.

In this article I’m looking at Shunryū Suzuki’s beginner’s mind in Zen and Heinz von Foerster’s ethical imperative. Readers of my blog know that I love connecting the dots often in seemingly varying fields.

With Hexagon Manufacturing I

A food company spends months and significant budget on consumer research before launching a new product. The survey scores are strong, so the store managers stock it. Six months later, the product is quietly pulled from the shelves.

In the larger organizations I worked for as a quality leader, supplier auditing was almost always calendar-driven.

Quality Digest recently spoke with David Isaacson, the executive director of portfolio marketing at Octave.

Industrial robots don’t just shape pay today.

Think fast: What’s the No. 1 rule of troubleshooting?

Focusing on metrics is key to achieving your desired business results—but it can be difficult to determine which metrics actually matter.

The most charming AI model may be the one most likely to mislead you. That’s the uncomfortable reality behind the latest fight over Claude, ChatGPT, and Grok.