What Customers Want for Christmas
Free hugs are not on the list of customer service improvements.
It’s 2024, and the age of automation has largely taken over our phones, computers, and businesses. This isn’t entirely a bad thing, you understand.
Free hugs are not on the list of customer service improvements.
It’s 2024, and the age of automation has largely taken over our phones, computers, and businesses. This isn’t entirely a bad thing, you understand.
Photo by Sunder Muthukumaran on Unsplash
The ongoing relevance of the quality profession requires evolution and adaptation to meet the needs of the 21st century.
AI tools can boost and support human achievement. Photo by Cash Macanaya on Unsplash
Hexagon is frequently at the fore of innovation.
William of Ockham (1285–1347). Credit: AldrianMimi, Creative Commons
It was another busy morning at the monthly operations meeting. Lindsay, the operations manager at TechElectronics, a growing manufacturer of consumer electronics, called the meeting to order.
Photo by LinkedIn Sales Solutions on Unsplash
Everyone has goals these days. The one that causes more disconnects than any other is a sales goal. It’s a number to hit (either units or dollars or both—the better ones are actually measured in profit dollars rather than revenue dollars).
A quality management consultant can help clarify your system and your choices. Photo by Lanju Fotografie on Unsplash
A quality management system (QMS) is at the heart of every successful medtech company.
The global order is shifting under our feet, and America’s role in that order may evolve significantly over the next 50 years. Photo by ThisisEngineering on Unsplash
The state of American manufacturing is in dire need of improvement. For decades, the U.S.
Welcome knowledge seeker! Do you feel dazzled and awed by the great potential of artificial intelligence (AI)? Perhaps hesitant or lost when terms like convolution, deep learning, or autoencoder are thrown around?
The goal: Using proven strategies, cut the clutter to focus on core priorities.
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