I once attended a presentation that Eli Goldratt gave for the Society of Manufacturing Engineers.

In the near future, significant and unpredictable external factors may combine to challenge the global business landscape in unprecedented ways. Responding effectively to those challenges will require adaptability.

ResumeBuilder.com, a premier resource for professional resume templates and career advice, has published a recent survey report assessing companies’ return-to-office (RTO) plans. The report also provides insights into the motivations behind these findings.

When you think of good customer service—particularly the barriers to it—two factors generally come to mind: timing and wording.

Most quality practitioners are familiar with the Taguchi loss function, which contends that the cost of any deviation from the nominal follows a quadratic model.

Many people don’t realize just how long AI has been around in the healthcare industry—and are surprised to find out that it’s something that’s been relied on for 50 years already.

The objective of all improvement projects should be to improve the overall process. Everything else should be secondary to this objective.

As a leadership keynote speaker, I’ve encountered countless professionals struggling with procrastination.

In the world of continuous improvement and lean management, clear and respectful communication is crucial.

In the complex, uncertain, and fast-changing world we live in, success and even survival require intensive collaboration among individuals, organizations, and countries.