For discussion: We’re all quality professionals, right? We understand root cause analysis, right? But do we understand it and act on it as well as when we were babies?
--Quality Digest editors

(Hexagon Metrology: North Kingstown, RI) --  Hexagon Metrology Inc.

Most industry executives, military planners, research managers, or venture capitalists charged with assessing the potential of a research and development project probably are familiar with the wry twist on Arthur C.

In my work with both manufacturing and nonmanufacturing organizations, I have been faced with the challenge of improving quality. Toward that end, I'd like to offer a few simple lessons that I have learned.

Failure mode and effects analysis (FMEA) is an engineering tool that has been heavily adapted for use in Six Sigma programs where it is commonly used to decide which problem to work on.

If a service company has been around long enough, there will be some story about how someone manipulated the system and embezzled money or committed some type of fraud.

Several of the polished gears are still standing on carpeted pedestals shortly after the InnoTrans—the world’s most important railway transport event.

(J.D. Power: Torrance, CA) -- Toyota Motor Sales (TMS) U.S.A. Inc. received four segment awards in the 2011 J.D. Power and Associates Initial Quality Study (IQS).

With the explosive growth in imported goods to the United States, what is the Food and Drug Administration (FDA) doing toward maintaining a level of service inspection that ensures the best protection of the public health?