Our Sept. 22, 2017, episode of QDL was decidely techie, covering artifical intelligence, the internet of things, Manufacturing Day, and a cool color-matching tool that uses your smart phone.

Every other day I stumble over an article about losing jobs to artificial intelligence (AI), AI being the demi-savior of mankind, or being the digital antichrist. So, exactly what is AI and what’s the big deal?

I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”

User-centric firms should identify and track the core actions that can make or break their businesses.

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