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The Three Rs of Conflict Resolution

Whether at work or private life, storms happen

Jon Wortmann
Tue, 07/03/2018 - 12:02
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The meeting had been going so well until Josh brought up the org chart—again. The firm had made some changes recently, and he didn’t like the new structure. The room went still. Kate, the most senior leader in the room, spoke up. “Josh, let’s finish our planning and we can talk about structure later.”

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“I am talking about planning,” Josh said. “How can we plan the rollout if we don’t know how our new structure will execute it?” Josh was a pro at reframing any issue to bring up his agenda. If he weren’t such a talented designer, he would not have lasted this long.

What should Kate say next?

 …

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