Story update 9/26/2017: The words "distribution of" were inadvertently left out of the last sentence of the second paragraph.

QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about:

In general, people hate confrontation and will do just about anything to distance themselves from it, but a manager owes it to her employees to overcome this fear and address problems directly and honestly.