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How the Mayo Clinic Built Its Reputation As a Top Hospital

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‘How is it that in the middle of a relatively small town of about 125,000 people in Minnesota, you’ve got the No. 1-rated healthcare system probably in the world?”

Quality Digest Live From IMTS-- September 12, 2018

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MDSAP: When Is a Certificate Not a Certificate?

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The Dental Trade Alliance learned from its members in February 2018 that the Canadian Health Ministry (“Health Canada”) had contacted the Standards Council of Canada (SCC) and the British Standards Institution (BSI).

Inside Quality Digest Live for September 12, 2018

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With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week.

Inside Quality Digest Live for Sept. 11, 2018

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We arrived in Chicago over the weekend to luxuriously appointed accommodations and much fanfare (that’s how it is when you’re the cast and crew of the No. 1 talk show in the quality industry).

Data Snooping, Part 2

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Credit: Tom Joy
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In “Data Snooping Part 1” (Quality Digest, Aug. 6, 2018) we discovered the basis for the first caveat of data snooping.

Why Deming, Why Now?

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In February 1990, W.

What Business Are You Really In?

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Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.”

Inside Quality Digest Live for Sept. 7, 2018

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IMTS is almost here, so we previewed the show, considered an important industry-academia partnership within manufacturing, and asked serious questions about the nature of motivation. Let’s take a look:

 IMTS Preview

Inside Quality Digest Live for Aug. 31, 2018

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This week’s show contained a range of fun and interesting content from some of our favorite corners of the world of quality. Here’s what we covered:

Pagination

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