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How Education Is Ruining Your Compliance Initiatives

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In our earliest days of schooling, our parents got report cards that reported things like “gets along well with others.” Then, somewhere between third and sixth grade, we were instructed to do the opposite.

Government Down. Baldrige Up!

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(NIST: Gaithersburg, MD) -- As most of you have likely heard, the federal government is shutting down due to a lapse in funding.

Measuring and Optimizing Healthcare Quality

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How to Manage Connected Cycles of Service

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“We have 50,000 moments of truth every day.”
—Jan Carlzon, CEO, Scandinavian Airways (SAS), 1989

TRIZ in Manufacturing

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Why Business Leaders With a Higher Purpose Have More Engaged Employees

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The Principles and Applications of Pneumatic Gauging, Part 3

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Editor’s note: This is the third in a three-part series on air gauging. Engineer and inventor Michele Dechape has updated the seminal work on the subject by V. R. Burrows.

China’s Bitter Medicine for Foreign Drug Companies

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The Chinese government’s actions against foreign drug makers emerged like a late-summer Beijing storm: heavy drops slapping slowly at first, then all at once becoming a disorienting deluge, pounding down in every direction.

Nobody Plans for Poor Quality Management Solutions

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A Simple Exercise to Identify Critical Paths

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