‘It must be remembered that there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage, than the creation of a new system.” This quote is not taken from the words of a modern-day CEO, although he or she might have said it, but from Niccolò Machiavelli in the 1500s.

Combine that statement with the words of John Kotter, well-known for his eight-step process for change management, and you begin to understand the tremendous challenges of change management, ensuring implementation success, and sustaining the changes made. Kotter said, “The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more.”

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