In the United States, our Thanksgiving holiday is fast approaching. On this day, we give thanks for the good things in our lives.

The department manager stepped up to the sales desk, dropped a file on it, and said to Phil the salesman, “Take care of this right now.”

One of the key principles of using best practices is that multiple organizations can use the same practices as a reliable way to create and implement improvement processes. The source of the practices can be external or internal.