You would think that the corrective and preventive action (CAPA) system would be a business enabler—a disciplined approach to permanently resolving problems once and for all.

Have you sometimes wondered if that “wild caught” salmon actually came from an aqua farm? Or if the “U.S. catfish” in the display case might have been born and raised in Vietnam? Is that “red snapper” actually red snapper and worth the premium price?

Once upon a time there was a restaurant. It was a good restaurant with a good reputation. It served quality food at a reasonable price. The service was excellent, and it became very popular.

Everyone, in any endeavor, gets stuck at some point. All of a sudden, or so it seems, things aren’t going right. Or even going anywhere.