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Do You Know Who Your Customers Are?

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Do you really know who your customers are? Do you take a 30,000-foot view or a more granular, zoomed-in view in understanding and describing them?

What Could Go Wrong?

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What could go wrong? As an information security manager, I am often asked that question. But, there are two ways it is asked.

Making the Kids Connection

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This is a story about U.S. manufacturing, honoring heroes past and present, and teaching children in ways that textbooks and rote regurgitation cannot. This is a story about why I am optimistic about the future.

A Systematic Approach to Exploring Robust Design Concepts

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Wayward and capricious, the wind has long been used as a metaphor for constant change. Wind turbine engineers deal with that changeability every day, along with a host of other challenging factors.

What Galileo Gave Shewhart

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AVCS-3SD Automatic Vacuum Calibration System

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No Compromises: JILA’s Short, Flexible, Reusable AFM Probe

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PDSA… or Rock of Sisyphus?

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How to Convince Your Boss to Try New Things

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The Dangerous Lite Side of Mindfulness and Lean

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