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ASQ Seeks Volunteers to Enhance the Service Quality Body of Knowledge

New frameworks, tools, methodologies, and training programs needed

Published: Tuesday, September 22, 2015 - 14:56

(ASQ: Milwaukee) -- The American Society for Quality (ASQ) Service Quality Division has recently initiated a project to enhance the current version of the Service Quality Body of Knowledge (SQBOK). The division needs 10 to 12 volunteers from the ASQ community to contribute to this project. Upon successful completion, contributors are entitled to receive recertification units and other benefits as recognition of their participation, in accordance with ASQ policies.

Who is a prospective volunteer?

Prospective volunteers need to be conversant with “service quality.” Holding a current ASQ certification and working in one of the following areas is a preference:
• Professional consultancy
• Hospitality, tourism, leisure
• Financial or healthcare services
• Public services, such as transportation, emergency response, Social Security, smart cities
• E-business, e-commerce, and m-commerce
• Operations and maintenance contracting, services in retail business

Volunteers will be required to critically review the existing body of knowledge to add new frameworks, tools, methodologies, case referrals, training programs, and competency matrices. On average, volunteers will be required to contribute 10 to 15 hours monthly.

The initial project engagement will be approximately six months. However, not all volunteers will be engaged for the complete term.

If you are interested in volunteering, send an email with your profile to: Zubair Anwar, chair of the SQBOK, at zubair-anwar@live.com.


About The Author

ASQ’s picture


The American Society for Quality (ASQ) is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations, and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee with national service centers in China, India, and Mexico. Learn more about ASQ’s members, mission, technologies, and training at http://asq.org