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Companies That Train, Gain

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Unprecedented Energy Demand Overloads Aging Grid

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Deming’s Principles Today

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Free 30-Day Trial of TRIZ Innovation Kit and Software

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(Ideation International: Farmington Hills, MI) -- Everyone is excited about becoming more innovative these days. Quality Digest columnist H.

The Curious Quest for Counting Countries

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Everyone has a passion, whether it involves biking the toughest roads or collecting Star Wars figurines. Mine is travel.

Strategy: Maximize Your Current Customers

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Corporate Boards Miss Out When They Don’t Include Women

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Hexagon and Infiniti Red Bull Racing: More Than Technical Partners

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What happened to the good old show-me-the-money capitalistic down-and-dirty business I grew up with? Where’s the cutthroat competition? What happened to “we’re big, you’re not, we’re doing it our way” partnerships?

Time to Kill a Customer Experience Snake

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A System for Satisfying Customers, Part 2

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Editor's note: This is part two of a series about customer-centric quality management systems. Read part one here.

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