Two things are true when it comes to making important decisions that affect your company: You need a way to quantify risk to make the best choice, and you need to be able to explain that choice. A risk matrix helps you do both.

Firms that carefully design effective community projects for their employees can uncover new leaders, improve employee engagement, and even boost the bottom line. But crucial elements are required to ensure success.

Do you know the 12 Laws of karma? And did you know they can be applied daily to your customer experience (CX) efforts? If not, no worries, just read on.  I’ll define them for you and tie them to this CX world we live in.