Here’s a personal reflection from my distant past that might describe a current state for some of you.

Whether it’s for performance management or for risk, it’s important to know who your suppliers are and have a close business relationship with them.

Want to encourage innovation? A new study co-authored by an MIT professor finds that little-known state laws called “constituency statutes” have significant effects on the quantity and quality of innovative business actions.

I had a call from one of my clients, a franchise brand. I can’t mention the company’s name here, but you know them. They have branded walk-in locations in hundreds of cities and towns across America—probably near where you live.

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When I go to customer experience conferences, B2B companies are underrepresented, both in attendees and speakers. When clients look for benchmark data, B2B reports are few and far between.