Given all of the problems that exist in our American healthcare system, it’s encouraging that most healthcare organizations are endorsing or practicing some form of process improvement or operational excellence strategy.

Recently, there has been a shift in the way quality is led and implemented in organizations. The updated ISO 9001 standard urges leaders to incorporate quality in all levels of business, from stakeholders to upper management and throughout the entire organization.

Today I want to concentrate on the foundation of what is most commonly taught as design of experiments (DOE)—factorial designs.

(Penguin Random House: New York) -- What’s the worst thing you can hear when you have a good idea at work? “That’s Not How We Do It Here!” (Portfolio, 2016).