Grace: Honor Your Customer
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott
Evolution and Quality Improvement
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Charles Robert Darwin by John Collier.
Why the Right Change Often Feels Wrong
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?”
We Have a Crisis in Leadership
Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities?
