An email pops up on your screen. It’s a client sharing a project update. A Slack message appears. It’s your boss asking a question. A text alert beeps. A colleague wants to know if you will be attending a meeting.

Throughout our 30-year company history, we have witnessed over and over how clearly communicated systems, standard operating procedures (SOPs), and policies can transform business results.

I have been immersed in the lean world for more than a quarter century.

The mean time between failures (MTBF) calculation is widely used to evaluate the reliability of parts and equipment. In the industry it is usually defined as one of the key performance indicators.

How do we get smart? I was first asked this question while sitting in on a call with a small manufacturer who supplied parts for automotive manufacturers. With all the buzz around “smart manufacturing,” this manufacturer wanted to join the movement.

When it comes to making medical devices, quality is key. That’s a concept that nearly every medical device professional agrees with, but what does it mean? Why is quality so important, and how should it be pursued?

Let’s get this out of the way right up front: You have the best product in your sector of the industry. You know it, your people know it—heck, even your competitors know it in the bottom of their competitive hearts.

According to a recent LNS Research survey, 37 percent of quality leaders cite an inability to measure quality metrics as their No.

I didn’t understand what people were asking me when I was a kid. The question would come in several different forms.