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This Week in Quality Digest Live
Customer Care Features
Nate Burke
Technology plus human input helps makes personalization more personal and effective at boosting brand affinity
Karla Raines
How do you meet customer’s needs in ways that rivals can’t or don’t?
Harry Hertz
Nine takeaways from Baldrige recipients
Nate Burke
Even in a digital world, a personal touch still prevails
Innovating Service With Chip Bell
Great leaders do not reflect but rather radiate energetic passion

More Features

Customer Care News
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit

More News

Politics and the work place. Plus Tech Corner

Video Information

We talk to Lisa Ryan, chief appreciation strategist with Grategy, about politics in the work place. Is it possible to have water cooler chats about hot button issues that don't cross boundaries?

Download her book "Manufacturing Engagement: 98 Proven Strategies to Keep Your Top Talent from Becoming Someone Else’s":

Tech Corner: We discuss helpful hints on how to select a new CMM stylus using suggestions and resources from Q-Mark Manufacturing Inc.

Also watch the Design Your Own Probe Video:

Q-Mark offers same-day and overnight shipping on machine tool and CMM probe styli. Their products are made in the USA and unconditionally guaranteed since 1992. The Q in Q-Mark stands for quality.  Q-Mark is ISO 9001:2015 certified.

Q-Mark's Thread Size Guide:

Shop Q-Mark's Thread Card:

Order Q-Mark products online.

 
 

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