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This Week in Quality Digest Live
Customer Care Features
Martin Cottam
OH&S must stay one step ahead to keep workers safe
Innovating Service With Chip Bell
Making customer service memorable
Michael Glickman
In the medical realm, AI’s most powerful use is to enhance human capabilities—not replace them
Rajas Sukthankar
Siemens offers Digital Enterprise Suite for machine builders
Stephanie Ojeda
What’s driving the shift, and what are the potential benefits?

More Features

Customer Care News
Meeting new package configuration trends
International Paper Co. saves money with Radian Plus laser tracker and vProbe
Featuring enhanced versatility and performance
Helping organizations improve quality and performance
40-minute podcast explores Starrett’s history and challenges in American manufacturing
Digital Twin Consortium’s white paper guides strategies for building owners and stakeholders
Yotrio and SunVilla to provide interactive, 3D-enabled assembly via BILT app
Algorithms protect data created and transmitted by IoT and other small electronics
Customers can place orders in a self-service configurator

More News

Don't roll your eyes at me!

Video Information

Marcia Reynolds, President of Covisioning, and author of The Discomfort Zone, discusses how to deal with people who nonverbally communicate their displeasure.

Book: The Discomfort Zone

Book: Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry

 
 

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