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This Week in Quality Digest Live

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Customer Care Features
The Many Challenges of Achieving a Safer, Healthier World of Work
Martin Cottam
OH&S must stay one step ahead to keep workers safe
Do Your Customer Experiences Feature Unicorns?
Innovating Service With Chip Bell
Making customer service memorable
How AI Drives Innovation in Healthcare
Michael Glickman
In the medical realm, AI’s most powerful use is to enhance human capabilities—not replace them
The Time for Digital Transformation Is Now
Rajas Sukthankar
Siemens offers Digital Enterprise Suite for machine builders
Why Manufacturers Are Integrating EHS and Quality
Stephanie Ojeda
What’s driving the shift, and what are the potential benefits?

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Customer Care News
SupplyOne Offers Secondary Packaging Solutions
Meeting new package configuration trends
API Alignment Services Cut Costs
International Paper Co. saves money with Radian Plus laser tracker and vProbe
Instron’s New Melt Index Testers Save Time and Increase Repeatability
Featuring enhanced versatility and performance
ISACA Updates CMMI Model With Three New Domains
Helping organizations improve quality and performance
Captivating Podcast on Manufacturing in the U.S.A. Features Starrett
40-minute podcast explores Starrett’s history and challenges in American manufacturing
Digital Twins Inform Decarbonization Efforts
Digital Twin Consortium’s white paper guides strategies for building owners and stakeholders
3D Guide Removes Frustration From Product Assembly
Yotrio and SunVilla to provide interactive, 3D-enabled assembly via BILT app
NIST Selects ‘Lightweight Cryptography’ to Protect Small Devices
Algorithms protect data created and transmitted by IoT and other small electronics
Configit’s Ace Plug-In Delivers Immersive 3D Product Experience
Customers can place orders in a self-service configurator

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Don't roll your eyes at me!

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Marcia Reynolds, President of Covisioning, and author of The Discomfort Zone, discusses how to deal with people who nonverbally communicate their displeasure.

Book: The Discomfort Zone

Book: Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry

 
 

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