The U.S. Department of Commerce announced that the 2018 Malcolm Baldrige National Quality Award will be given to two educational institutions, an organ donor group, a hospital, and a project management firm.

(Phillips Precision’s Products Division: Boylston, MA) -- Phillips Precision announces its Sturdy Lever Clamp as part of the Inspection Arsenal, the first universal fixturing system p

(InspectionXpert: Apex, NC) -- InspectionXpert Corp., a software development company, broke the Guinness World Record for the World’s Largest Paper Ball. Made from cardboard, paper, and paper cord, the final ball came in at 576 lb, 9-ft 8.6-in. tall, and 33-ft around.

(Wiley: Hoboken, NJ) -- Scaling a business is not for the faint of heart. It’s a mind-bending journey that causes millions of business owners around the globe to either throw in the towel or avoid risk entirely and suffer from smallness and mediocrity.

I’ve written previously about 11 myths and mistakes about journey m

In this episode we look at lessons learned (or not) from GE, the difference between ISO and FDA “requirements,” and this year's Baldridge recipients.

Even though most businesses have invested in quality management and performance improvement, each organization is unique. People, processes, and machines must be coordinated to achieve desired outcomes. This is not easy.

The frequently referenced learning pyramid asserts than an average student retains 75 percent of information learned through practice, compared to just 5 percent of what he hears in a lecture.

This Thursday, for the first Thanksgiving in decades, I won’t be watching football, drinking beer, and stuffing myself into oblivion. Instead, I’ll be serving the homeless, giving clothes, and making myself useful.