This is the second article in a three-part series to help readers distinguish good metrics from bad. In part one we discussed good metrics.

What a difference a year and a half make. In mid-2017, LNS Research coined the term “Quality 4.0” and published definitive research on the topic.

In Part One and Part Two of this series we discovered some caveats of data snooping. In <

Chad Kymal¹ gave an excellent overview of the ISO 45001 occupational health and safety (OHS) standard that was released in March 2018.

The news that General Electric ousted CEO John Flannery was surprising to many of us, and

(Bruker Nano Surfaces: San Jose, CA and Detroit) -- Bruker Nano Surfaces has announced a partnership with Greening Testing Laboratories of Detroit to provide convenient and cost-effective benchtop friction test and particle-screening capabilities to developers of friction materials.

Perhaps the reader recognizes d2 as slang for “designated driver,” but quality professionals will recognize it as a control chart constant used to estimate short-term variation of a process.

Last year I was invited to give a lecture on critical thinking to the U.S. Navy. I opened my presentation with a story I’d read in Reader’s Digest magazine as a child.

To most of us, the phrase “work that matters” infers job satisfaction. The outcome is lower stress, lower turnover, and higher productivity—in business, a win-win for employees, customers, and shareholders. The logic is infallible.