Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings.

(Thomson Industries: Wood Dale, IL) -- Thomson Industries Inc., a leading manufacturer of linear motion control solutions, has announced the availability of a 48-volt option for its Electrak HD electric actuator.

Motorized drive rollers (MDR) are an efficient and safe way to move large or heavy products down a conveyor line. They are also a key part of zero pressure accumulation, which allows conveyor systems to accumulate product without collision.

In lean there is mura, the waste of unevenness.

(Exact Metrology: Cincinnati) -- Exact Metrology, a comprehensive 3D metrology service provider and hardware sales company, is proud to be a part of the restoration of Cincinnati Music Hall’s sandstone ornaments in Cincinnati.

The current national controversy over the need for a mandatory high minimum wage is but a symptom of a much larger underlying problem: the offshoring of American manufacturing capability.

The demand for quality assurance and quality control managers in the manufacturing sector has never been stronger, according to Patrick O’Rahilly, founder of FactoryFix.

(Marposs: Auburn Hills, MI) -- Marposs, a world leader in measurement, inspection, and test technologies, has announced the standalone availability of Merlin Plus gauging software.

Today I’m looking at the ideas inspired by mirror neurons. Mirror neurons are a class of neurons that activate when someone engages in an activity, or when they observe the same activity being performed by someone else.

Seems everybody has a horror story about health insurance: Kafkaesque debates with robotic agents about what is and isn’t covered. Huge bills from a doctor you didn’t know was “out of network.” Reimbursements that take months to process.