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Quality Digest Live -- April 12, 2019

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Story links for April 12, 2019

 

This week on Quality Digest Live, we look at the Baldrige program. Did you know that it's more than just the Baldrige Award? We'll talk to Robert Fangmeyer, director of the Baldrige Performance Excellence Program, about cybersecurity, communities of excellence, and a lot more.

 

The Rising Need for Quality Control Within the Cannabis Industry

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With medical cannabis being legal in Canada since 2002, and recreational use becoming legal in 2018, Prime Minister Justin Trudeau’s promise to his country has caused a storm.

Five Ways to Make Customer Experience Your Competitive Advantage

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Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as an incredibly important piece in the success (or failure) of any brand.

Women in Technology

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Traditionally, technical jobs have been underrepresented by women. But that's changing, says Emily O'Dea, commercial services process manager at Hexagon Manufacturing Intelligence.

A Whopper Turnaround by Burger King

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Whether you love or hate his work, Andy Warhol eating a Whopper for 45 seconds during one of the most expensive ad slots in television this year was ast

Dealing With Change You <em>Don’t</em> Want

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In this column I’ve written about embracing change because it prepares you to think more creatively, and it’s part of the

Reaching Out to Touch Virtual Reality

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In Steven Spielberg’s 2018 film, Ready Player One, based on the 2011 book

NIST Announces 2019 Opportunities for Small Businesses

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(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST), a nonregulatory agency of the U.S.

The Dating Game: When Food Goes Bad

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In August 2011, a can of Great Value peas joined the nonperishables in my pantry, one of several panic purchases as Hurricane Irene barreled toward my home on the northeast U.S. coast.

Do Your Employees Believe in Your Company’s Core Values?

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Core values are the fundamental beliefs of an organization; they guide executives and employees in identifying which behaviors and actions are right and which are wrong.

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