TIQM Certification Conference Announced
An upcoming conference will focus on the use of total information quality management An upcoming conference will focus on the use of total information quality management An upcoming conference will focus on the use of total information quality management e-TQM College Brings TQM Books to Arab World
Seven books on TQM will be published and translated into Arabic, according to Baldrige Award Kicks Off Nonprofit Pilot Program
Starting this year, qualifying quality-minded nonprofit organizations will be Customer Satisfaction with Federal Government Dips
After three years of small, steady improvement, customer satisfaction with the
SME and AME Make Lean Book Required Reading for Certification
The Society of Manufacturing Engineers and the Association for Manufacturing Excellence
The Demise of Customer Service
You see and hear them everyday--signs and commercials heralding “Customer service is No.1,” “We treat you like family,” or “The customer is always right.” The other day I came across a particularly revealing motto: “We’re better than we used to be!” Whatever the slogan or motto is, people expect
Statistical Software and Six Sigma Projects
A major misunderstanding regarding Six Sigma is its fabricated definition, (e.g. “Six Sigma is a fact-based decision-making methodology…”). I’ve seen people willing to attack anyone utilizing common sense to make decisions without facts.
Statistical Software and Six Sigma Projects
A major misunderstanding regarding Six Sigma is its fabricated definition, (e.g. “Six Sigma is a fact-based decision-making methodology…”). I’ve seen people willing to attack anyone utilizing common sense to make decisions without facts.
Solectron Opens Singapore Manufacturing Plant
Solectron Corp. recently opened a manufacturing facility in Singapore that will use Six Sigma and lean to produce medical products more efficiently.
’Idiot’s Guide’ Teaches Six Sigma Success
A new book uses simple language and examples to introduce Six Sigma novices to the methodology.The Pocket Idiot’s Guide to Six Sigma (Alpha Books, 2005), explains everything rank-and-file employees need to know about Six Sigma, including an overview of the system and a history of the method