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Six Essential Lessons About Motivation
Jack Dunigan
Jason is a principal officer in a city office of a large consulting firm. The regional vice president recently met with him to offer a position as a district manager. For two hours or so the regional guy talked about the district, its strengths, its few weaknesses, and offered Jason the job. It…
ISO 9001:2015: Avoiding Nonconformities During the Transition
Randall D’Amico
Story update 8/6/2015: Paragraph 14 of this article stated "many organizations are ill-equipped to develop an effective risk management assessment process," implying, to some, that a risk management system is required, which as stated in paragraph 8 of this article, it is not (nor was that the…
Ford’s Path From Innovation to Realization
Ryan E. Day
“The experiments we’re undertaking today will lead to an all-new model of transportation and mobility within the next 10 years and beyond.” —Mark Fields, president and CEO, Ford Motor Co. Mark Fields delivered those somewhat prophetic words at the official grand opening of Ford’s Research and…
LVDT Position Sensors: Connectors or Lead Wire?
TE Connectivity
Connectors and lead wires provide the electrical connection between the coils of an LVDT position sensor and signal conditioning electronics. Choosing between a connector and lead wires, when specifying an LVDT or other sensor, often depends on the application and its environment. Below are some…
Innovation: Exploiting and Exploring
Jeffrey Phillips
In every aspect of life, we create dichotomies to simplify decision making. Something is right or wrong, black or white. We do this to simplify our lives, shorten decision making time, and become more efficient. But creating these simple dichotomies means we often miss excellent opportunities for…
Properties of Probability Models, Part 1
Donald J. Wheeler
Some commonly held ideas about skewed probability models are incorrect. These incorrect ideas are one source of complexity and confusion regarding the analysis of data. By examining the basic properties of skewed distributions this article can help you to greater clarity of thought and may even…
What Does This Guy Do?
Brian Maskell
For many people the role of a value stream manager isn’t clearly understood. Others incorrectly use the term “value stream manager” as a substitute for production manager or supervisor in the factory. However, a value stream manager has full responsibility for the revenues, costs, and…
Obama Veto Showdown Looms Over Medical Device Tax Battle
Michael Causey
Although medical-industry trade groups and many House and Senate members are lined up on one side, determined to repeal the medical device tax, the other side might have the final ace: A veto threat by President Obama. Not so fast, say opponents who want to eliminate the 2.3-percent excise tax on…
Navigating Life’s Passages
Michelle LaBrosse
I recently took a class to learn how to navigate the Inside Passage to Alaska. The class was held on the rebuilt David B, a 65-ft wooden boat originally built in 1929 and still using its original diesel engine. This adventure came about because a colleague wanted me to help sail a 32-ft sailboat…
What’s Your Problem?
Alan Nicol
In my younger years, I might have asked that question to tell off someone who was getting in my face. Now I find it’s one of the most critical questions to ask when beginning a process improvement because often we either don’t really know the answer, or we answer incorrectly. How can we answer…
A Million Pounds of Accuracy
NIST
Restoration is well underway for NIST’s 4.45-million newton (equivalent to 1 million pounds-force) deadweight machine, the largest in the world. The three-story-tall deadweight, comprising a stack of stainless-steel discs weighing about 50,000 pounds each, was disassembled last winter for the…
Being and Doing
Quality Transformation With David Schwinn
This month’s column was prompted by an especially thoughtful commencement address by Michael Ward, reproduced in the May/June 2015 issue of Imprimis (Hillsdale College). Ward, of course, encouraged the students to strive for success, but interestingly predicted that failure is inevitable and is to…
Lessons From a Statistical Analysis Gone Wrong, Part 3
Eston Martz
If you’ve read the first two parts of this tale, you know it started when I published a post that involved transforming data for capability analysis. When an astute reader asked why Minitab didn‘t seem to transform the data outside of the capability analysis, it revealed an oversight that…
The Master Game
Michael E. Gerber
There once was a man named Robert DeRopp who wrote a book titled The Master Game (Gateways Books, 2003). No need to discuss his book or his philosophy here, other than to say it had to do with the shaping of one’s life and options through a lens few of us have ever looked through before. However…
Lessons From a Statistical Analysis Gone Wrong, Part 2
Eston Martz
In my last post, I told you how I had double-checked the analysis in a post that involved running the Johnson transformation on a set of data before doing normal capability analysis on it. A reader asked why the transformation didn’t work on the data when you applied it outside of the capability…
From ‘Just Do It’ to ‘Just Done It’
Brian Maskell
I have been working with two multinational companies recently, and the need for “just do it” (JDI) daily improvements came up. One company is a pharmaceutical plant in Europe, the second an industrial equipment manufacturer in Indiana. Although the companies are very different, the team members in…
The Incredible Shrinking ESR Machine
NIST
Researchers at the National Institute of Standards and Technology (NIST) have come up with a way to shrink a research instrument generally associated with large machines down to a pinpoint-precision probe. This electron spin resonance probe employs a large-scale technique used for decades as a…
Six Methods for Verifying CAPA Effectiveness
The QA Pharm
Verifying the effectiveness of corrective and preventive actions (CAPAs) closes the loop between identifying a problem and completing the actions to solve it. It’s reasonable to assume that if a problem is worth solving, it’s also worth verifying that the solution worked. However, given the wide…
Lessons From a Statistical Analysis Gone Wrong, Part 1
Eston Martz
I don’t like the taste of crow, which is a shame, because I’m about to eat a huge helping of it. I’m going to tell you how I messed up an analysis. But in the process, I learned some new lessons and was reminded of some older ones I should remember to apply more carefully. This failure starts in…
Medical Device Makers Express Optimism About the Future...
Michael Causey
Crystal may be clear, but crystal balls, at least metaphorically, are certainly not. The late, great political columnist David Broder of The Washington Post used to run a column at the end of the year tallying up where he had guessed correctly—and where he’d missed the mark. Not many columnists…
Can a Product Have Perfect Reliability?
Fred Schenkelberg
What happens when a product lasts too long? How long is good enough? Every product is different, and our ability to define what’s “long enough” is fraught with uncertainty. If it wears out prematurely, your customers will go elsewhere. If it lasts too long, they won’t need to come back. In “The…
How to Tap Into the Value of Your Data
Mark Bernardo
When it comes to data management, I don’t think there’s any debate on where industrial businesses collectively sit right now. The landscape of our world is changing rapidly, especially with the emergence of the Internet of Things, or as GE calls it, the Industrial Internet. There are a lot of…
Using Our Leadership Gifts
John Keyser
Last week, I heard a sermon at church that resonated within me. In the Gospel, Jesus said to his disciples, “You are the salt of the earth. You are the light of the world.” The message was not that we can be the salt and the light; rather, we are the salt and the light. This is transformative. As…
Does the California Transparency in Supply Chains Act Affect You?
John Niggl
If you’re like most savvy manufacturers, you know to watch out for changes in labor laws that could affect you in countries where you have factories or where you sell your products. We’ve all seen examples of how manufacturers were held accountable for the safety of workers and consumers alike.…
Journey Maps for the Customer Experience
Annette Franz
One of the arguments against journey mapping I often hear is that it’s an exercise in futility. You map. You put it on the wall. Nothing changes. To that I answer, “You’re doing it all wrong.” You map because you need to understand the customer experience; you know that you can’t transform…

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