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Corrective Action Means Opportunity

The key to organizational improvement

Paula Oddy
Tue, 03/08/2016 - 11:35
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As an auditor of quality management systems, I can tell you from firsthand experience that most auditees dislike corrective actions. Corrections are tied to findings of nonconformance; understandably, people generally want to emerge from an audit without any significant findings. But when you look a little more closely at what corrective action is, and what it can do for an organization, the perspective may change.

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To understand why findings are important, it’s necessary to step through the corrective-action process to see how it plays out in a “typical” organization. I put the word “typical” in quotes, of course, because there really isn’t such a thing. Every sector and every organization is different, with its own issues and opportunities for improvement. An auditor must avoid simply implementing a kind of playbook for all situations and circumstances. With that said, there are indeed some general principles at work when we undertake this process.

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