All Features
Dirk Dusharme @ Quality Digest
Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more.
“Climbing Stairs Just Got Easier With Energy-Recycling Steps”
These stairs actually help you go up.
“The Curious Case of the Fidget Cube”
How a product…
Ryan E. Day
Innovation within industry is a must to improve processes, products, and customer experience. Although some innovations, like Amazon’s floating distribution center, seem implausible, other sci-fi technology is already revolutionizing and redefining the way employees accomplish tasks.
Tales of…
Jason Maderer
Researchers at Georgia Tech and Emory University have created a device that makes walking up and down stairs easier. They’ve built energy-recycling stairs that store a user’s energy during descent and return energy to the user during ascent.
The spring-loaded stairs compress when someone comes…
Phil Klotzbach, Michael M. Bell
June 1 marked the official start of the Atlantic hurricane season, which runs through the end of November. It’s a busy time for us at the Tropical Meteorology Project in Colorado State University’s (CSU) Department of Atmospheric Science, where we are issuing our 34th annual Atlantic basin…
Scott Everling
Two leading aircraft manufacturers, Boeing and Airbus, face a challenge many manufacturers would envy: an order book of close to 12,000 aircraft, representing between eight and 10 years’ worth of production. But what might appear to be a dream is proving to be a nightmare—asking customers to wait…
William A. Levinson
Joseph Juran once warned1 that ISO 9001 standardizes mediocrity, and users often discover that it does not deliver outstanding or world-class results. This is not because of any inherent problems with the standard, but rather the manner in which organizations use it. If their goal is solely to “…
Patrick Runkel
It’s usually not a good idea to rely solely on a single statistic to draw conclusions about your process. Do that, and you could fall into the clutches of the “duck-rabbit” illusion shown below.
If you fix your eyes solely on the duck, you’ll miss the rabbit—and vice-versa.
If you’re using…
Quy Huy
At the end of the 20th century, perhaps no U.S. business leader was more admired—and emulated—than former General Electric CEO Jack Welch. He became legendary for almost single-handedly remaking the massive Boston-based conglomerate into a global leader. During his 20-year tenure, which ended in…
John Niggl
Ever wondered why quality control (QC) professionals check a sample instead of 100 percent of a shipment during inspection? Or maybe you’ve wondered why they use acceptance sampling, rather than simply inspecting an arbitrary quantity of goods, such as 10 or 20 percent?
Most importers value the…
Greg Anderson
The Affordable Care Act created the CMS Innovation Center to allow Medicare and Medicaid programs to test innovative payment and delivery models that improve patient care and lower healthcare costs.
The Innovation Center organizes models into seven categories. Some models are based on payment…
Gerald Friedman
It’s easier than ever to buy stuff. You can purchase almost anything on Amazon with a click, and it is only slightly harder to find a place to stay in a foreign city on Airbnb. So why can’t we pay for healthcare the same way?
My research into the economics of healthcare suggests we should be able…
Donald J. Wheeler
Last month I mentioned that we can put autocorrelated data on a process behavior chart. But what is autocorrelated data and what does it tell us about our processes? This article will use examples to answer both of these questions.
Autocorrelation (aka serial correlation) describes how the values…
Sal Lucido
Automated process management systems are the workhorses of every modern company. These systems guide operations and improve quality and efficiency. Hidden away in the core of each automated process management system lies the unsung yet essential electronic form. You can avoid quality management…
Deirdre Mendez
For stressed managers dealing with international employees and partners, a profile describing the country they’re dealing with may seem like a natural thing to reach for. Brazil has a score of 34 for punctuality; Finns value quiet, serious conversation; good things to know. But think about the…
Mike Richman
The dog days of summer are here, but the Aug. 4, 2017, episode of QDL offered lots of cool content. Let’s take a closer look:
“What Went Wrong With the F-35?” One expert calls the Lockheed Martin’s F-35 fighter jet an “inherently terrible airplane.” So why does the Air Force consider it warfighter…
Christopher Martin
On Aug. 30, 2016, a Kickstarter fund-raising campaign was launched for a small stress-relief, fiddler-friendly device called a Fidget Cube, created by Matthew and Mark McLachlan, collectively known as Antsy Labs. Within one day the project’s goal of $15,000 was funded, and 30 days later the…
Bruce Weinberg
Science funding is intended to support the production of new knowledge and ideas that develop new technologies, improve medical treatments, and strengthen the economy. The idea goes back to influential engineer Vannevar Bush, who headed the U.S. Office of Scientific Research and Development during…
Bruce Hamilton
At GBMP’s launch of the Shingo Institute’s Build Excellence workshop, it occurred to me that perhaps systems thinking might be more aptly named systems rethinking. Workshop participants offered up current systems in their organizations that actually impeded continuous improvement, each time…
Jun Nakamuro
Japanese improvement techniques have been emulated across the globe for decades, and none carries more cultural weight than the theory of kaizen. When I expose Western leaders to lean practices in Japan, they often express that they have come away with a better understanding of “true kaizen.” They…
John Stepper
Whenever I talk to organizations about open, connected ways of working, this question inevitably comes up: “How do you get leaders to do it?”
It’s a problem. Most often, managers simply don’t have the time to learn a different way of leading. Or their habits are so deeply ingrained that doing…
DNV GL
Bribery and corruption are a $1 trillion drain on the global economy and a door-shutting event for companies unable to prevent rogue acts from destroying a company’s entire reputation. If you think about it, managing bribery is a bit of an oxymoron. How do you manage something that hasn’t happened…
Michael Hughes
The F-35 was billed as a fighter jet that could do almost everything the U.S. military desired, serving the Air Force, Marine Corps, and Navy—and even Britain’s Royal Air Force and Royal Navy—all in one aircraft design. It’s supposed to replace and improve upon several current—and aging—aircraft…
Fred Schenkelberg
Our customers, suppliers, and peers seem to confuse reliability information with mean time between failure (MTBF). Why is that?
Is it a convenient shorthand? Maybe I’m the one confused, maybe those asking or expecting MTBF really want to use an inverse of a failure rate. Maybe they aren’t…
AssurX
Three recent warning letters from the Center for Device and Radiological Health (CDRH) offer a glimpse into ongoing medical-device inspection investigative focus. CAPA noncompliance is a top concern.
Inadequate corrective actions
An FDA investigation was conducted from January to February 2017 at…
Dirk Dusharme @ Quality Digest
Our July 28, 2017, episode of QDL we looked at science, technology, engineering, art, and math (STEAM) education for the deaf and hard of hearing; Quality 4.0; and cloud computing.
“Teaching STEAM Skills to Deaf Kids Using Drones and 3-D Printing”
The deaf and hard of hearing are underreprented in…