All Features
Ellen Kominars
While Hank Matousek Sr. was perfectly content in his position as quality control manager at a bearing company during the late 1960s and early 1970s, he had no idea that his employer’s growing financial woes and a pending layoff would become his surprise catalysts to found Grind All Inc. Not…
Dawn Bailey
Create an innovation advantage for your organization by letting go of industrial-age principles, embracing imagination, and experimenting even if you might fail, said Polly LaBarre, co-founder and director of Management Lab (MLab) and co-founder of MIX (Management Innovation eXchange). LaBarre,…
Susan Fowler
The CEO rejected my proposal by explaining, “Susan, your problem is you keep creating nine-ton elephants for two-ton cages.”
I couldn’t believe what I was hearing. This man was putting the kibosh on a cutting-edge product based on his limited perspective and lack of imagination. What did he know…
Joel Smith
In parts one and two of “Gauging Gage,” we looked at the numbers of parts, operators, and replicates used in a gage repeatability and reproducibility (GR&R) study and how accurately we could estimate %Contribution based on the choice for each. In doing so, I hoped to provide you with valuable…
AssurX
A common pitfall in quality management system (QMS) process automation occurs with a poorly planned process automation strategy. Too often, the temptation is to automate all quality processes at once and streamline the entire eQMS process in one giant undertaking. However, real-world experience…
Mike Richman
The episode of QDL from this past Fri., May 19, 2017, offered a wonderful example of Dirk geeking out about NIST and innovation in metrology, not to mention a great interview and a delicious take on the power of chefs as leaders.
“Move Over, Superman” Lots of people talk about infrastructure…
Mike Figliuolo
During times of excessive work and crisis, something has to give. Sometimes brutal prioritization is the only way to make it through challenging times with your sanity intact.
It happens to all of us. The universe, in its infinite wisdom, determines this month, of all months, is the month to test…
Rob Mitchum
People have touted the potential of big data and computation in medicine for what feels like decades, promising more effective and personalized treatments, new research discoveries, and smarter clinical predictions. But only recently have these technologies made it to the clinic, where they can…
American Customer Satisfaction Index ACSI
Passenger satisfaction is up compared to a year ago, but airlines remain in the bottom third of industries tracked by the American Customer Satisfaction Index (ACSI). As the largest airlines lower their ticket prices to compete with discount carriers, the industry gains 4.2 percent to 75 on a 100-…
Dirk Dusharme @ Quality Digest
Technology is amazing. It’s amazing that I own a smartphone with more power than a 10-year-old laptop. It’s amazing that we have self-driving cars or smart appliances that tell you when you need to go shopping, ideas considered science fiction 20 years ago. It’s even amazing that you are reading…
Alaina Love
It’s usually a prescient sign that it’s not going to be a great meeting when two women walk into your office and one is trembling while the other is on the verge of tears.
Such was the scene early in my career when I was an HR manager for a large organization. Both women were there to see me…
Gwendolyn Galsworth
There is an enemy in your company, and it’s invisible. You can’t see it because it literally is not there. Yet its impact is massive on every level of the enterprise, from boardroom to marketing to operations to the field staff. And the only way we have even the smallest chance of destroying it is…
Ryan E. Day
During the 1950s, W. Edwards Deming championed quality management philosophies that helped Japan develop into a world-class industrial center. In 1954, Joseph M. Juran was invited to lecture by the Union of Japanese Scientists and Engineers. His visit marked a turning point in Japan’s quality…
Joel Smith
In part one of “Gauging Gage,” I looked at how adequate a sampling of 10 parts is for a gage repeatability and reproducibility (GR&R) study and provided some advice based on the results.
Now I want to turn my attention to the other two factors in the standard gage experiment: three operators…
DNV GL
The internet of things (IoT), robotics, augmented reality, 3D printing... look at megatrends, and despite their unique attributes and myriad differences, you’ll find that they all have one thing in common: time—or more precisely, the fact that there’s always less of it.
No matter how long your…
Dirk Dusharme @ Quality Digest
In last week’s Quality Digest Live: Data for artificial intelligence, data for your quality management system, and Karl Popper meets Taiichi Ohno.
“Why AI Is the New Electricity”
Artificial intelligence will have the same impact on the world that electricty has.
“New ISO 20400 Standard Helps…
Davis Balestracci
Don’t tell me you’re not tempted to look when you spot a magazine cover saying, “How does your state rank in [trendy topic du jour]?” Many of these alleged analyses rank groups on several factors, then compare the groups’ sum totals of their respective ranks to make conclusions.
For example, in…
Miguel Noguerol
The restaurant industry confronts many of the leadership challenges that other industries, corporate leaders, and entrepreneurs face. Chefs and chef-owners play a significant leadership role in their organizations through a variety of operational and social processes. Among these leaders, only an…
Ryan E. Day
Sponsored Content
Everyone in manufacturing has heard about the fantastic properties of composite materials, but if you’re not involved in satellite communications (SATCOM), you’ve probably never heard of Eclipse Composites. If you are into SATCOM and particularly SATCOM antennas, you know the…
Mike Richman
It’s easy to sit here aghast at the big, attention-getting customer service missteps that have recently blown up into public relation nightmares for United Airlines and American Airlines. These issues aren’t limited to airlines, however. During the past few years, companies in the automotive, life…
Mark Bartholomew
Ethics lawyers and historians have argued that Donald Trump has blurred the line between his public office and private business interests in an unprecedented fashion. In another sense, it’s part of a much larger social trend.
Commercial entreaties, whether in the form of magazine ads, radio…
Knowledge at Wharton
The world of high-tech innovation can change the destiny of industries seemingly overnight. Now we are on the cusp of a new grand leap, thanks to the democratization of machine learning, a form of artificial intelligence that enables computers to learn without being explicitly programmed. This…
Anna Nagurney
The American economy is underpinned by networks. Road networks carry traffic and freight; the internet and telecommunications networks carry our voices and digital information; the electricity grid is a network carrying energy; financial networks transfer money from bank accounts to merchants.…
The Un-Comfort Zone With Robert Wilson
This column is primarily about human motivation, particularly being motivated by envy, a subject I’ve wanted to write about for years. It is a negative emotion that has been condemned by all cultures throughout history, yet it is a powerful motivator. Envy can be terribly destructive, and…
Sameer Kadam, Mickey Shah
The importance of quality management cannot be overstated. It enables companies to increase efficiency, lower risks, achieve compliance, and build better and safer products. Yet many quality management teams struggle to communicate the value of their operations to other departments and executive…
