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In July 2008, the Council of the European Union and the European Parliament agreed to provide a legal framework that creates one monopoly in each member state of the European Union (EU) for the provision of accreditation services across Europe.
This action could be understood (but even then that’s…
Many companies struggle with the best way to think about and incorporate the cost of quality into operations. In this post we’ll examine some recent research highlighting how many companies fail to use reductions in the cost of quality as a driver for competitive advantage and revenue growth.…
Despite the efforts and misfortunes of Copernicus, Galileo, and other famous astronomers to convince us that the world is not the center of the universe, the quality “solar system” remains stubbornly geocentric—that is, top-management-centric.
I don’t mean this is necessarily bad, but it does…
Ron Behrens, an old friend and colleague, recently replied to my invitation to share examples of the intelligent use of statistics, such as that used in our Six Sigma projects. I asked for stories, some data, and some statistical analyses. With his response, he noted that I had probably already…
I’ve had a varied and interesting career, having lived and worked in the Middle East and West Africa. Specifically, we were in northern Nigeria, a region that suffers from corruption and poverty and the ever-present threat of violence from criminals and terrorists alike. I still check the online…
It’s clear that the Food and Drug Administration (FDA) should have more compounding pharmacy oversight, but how long will it take them to make other important decisions on public health?
The recent news is troubling.
For example, a shipment of tainted steroid from a Massachusetts-based compounding…
In lean Six Sigma, the concept of voice of the customer (VOC) is paramount. VOC takes into account the customer’s wants and needs. But I believe this concept falls short in taking into account the wants, needs, and concerns of all aspects of an enterprise. We may not get the support we need to be…
Gauging fixtures are a staple in many metrology labs and assembly lines. They offer a fast, easy, and inexpensive way to determine if a measured part passes tolerances. Two popular tools that are found in many fixtures are HEIDENHAIN length gauges and linear variable differential transformers (…
(Ford: Dearborn, MI) -- Ford Motor Co. has designed the Key Life Test, which takes less than a year to complete, specifically for its new lithium-ion (li-ion) batteries, drawing on more than 20 years of extensive data and experience to deliver reliable hybrid vehicles today.
The test allows…
Generally, companies try to stay on their best behavior all year long. But during this holiday season—with decked halls, crowded malls, shrinking bank accounts, and frayed nerves—providing great service is even more critical than usual. Much like Santa, customers have their own “naughty or nice…
Two federal agencies have teamed to create the first-ever system for linking accurate assessments of risk from wildland fires to improved building codes, standards, and practices that will help communities better resist the threat.
The proposed Wildland Urban Interface (WUI) Hazard Scale addresses…
It’s better to have a terrible manager than a good-enough one,” says Raad Al-Saady, managing director for more than 7,000 employees at Abdul Latif Jameel (ALJ), one of the biggest companies in the Middle East. “Leaders are very quick to make decisions on bad or ineffective leaders.” But managers…
Underwriters Laboratories (UL), a global safety science company, has released its annual global survey on manufacturers’ and consumers’ perceptions of products, whether they are making and selling them or buying and consuming them. Here are some of the key findings from this report.
Optimism gives…
The vital supply chain networks used by companies are expanding and evolving at an unprecedented pace. At the same time, companies face enormous pressures to improve supply chain efficiency, reduce costs, and mitigate the risks involved in supplier compliance with organizational policies, codes of…
The vital supply chain networks used by companies are expanding and evolving at an unprecedented pace. At the same time, companies face enormous pressures to improve supply chain efficiency, reduce costs, and mitigate the risks involved in supplier compliance with organizational policies, codes of…
Great leaders are passionate. They possess an absolute love for what they do. In an April 2010 interview with Stephen Fry of Time magazine, Steve Jobs, CEO of Apple, observed, “I don’t think of my life as a career... I do stuff. I respond to stuff. That’s not a career—it’s a life!”
Starbucks’ CEO…
More than 30 years ago, I became aware of the power of statistical process control (SPC) and what we used to call control charts (now called process behavior charts). As technical director of the company where I was employed at the time, I promoted the idea of SPC, got upper management “support,”…
CEOs and managing directors worldwide are increasingly recognizing the link between certified management systems and the success and survival of organizations. This senior engagement is not only unlocking the intrinsic value of certified management systems but is delivering a clear return on…
The New York metropolitan area took longer than other regions to recover from Hurricane Sandy, due largely to the logistical difficulty of getting things into and out of cities in general. Problems included, for example, gasoline rationing because of delivery interruptions. Intelligent businesses…
The first public workshop devoted to reviewing and refining the suggested design for a new National Network for Manufacturing Innovation (NNMI), an initiative proposed by President Obama, will be held Jan. 16, 2013, at the Davidson Center for Space Exploration in Huntsville, Alabama.
“Blueprint…
(LNS: Cambridge, MA) -- LNS Research, a technology research firm, has launched its inaugural Global Quality Advisory Council (GQAC). The council aims to help executives overcome challenges associated with harmonizing quality across cultures, management systems, and technology.
Managing a global…
Greater demands on resources and tighter controls on cost affect more than just manufacturing processes. Management is under greater pressure to deliver better margins, greater revenue, and increased cash flow to support product research and improve shareholder value.
These demands affect all…
Ford Motor Co. has 65 major plants and facilities on six continents. How does a big company like Ford ensure all the stakeholders are invested in making sure excellence is a habit, not a series of one-off events? Achieving excellence is not something we do once and then pat ourselves on the back;…
(Olympus: Center Valley, PA) -- Designed for multifaceted and complex microimaging applications, Olympus Stream Image-Analysis software v. 1.8 makes it easy to achieve unprecedented levels of accuracy, repeatability, and reliability. Just released to U.S. customers, the next evolution of Stream…
The three value concepts of my new lean Six Sigma model are based on the Chinese terms shin, gunaxi, and zhi. The third term, zhi, means to know or understand. Confucius believed that for most people, learning was ongoing. One of the philosophies of Confucianism is that everything a person learns…