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Does Customer Service Training Really Work in 2026?
Most organizations are reluctant to spend time and money training their workforce on customer service. There are a variety of reasons:1. It will do no good.2. By the time they’re trained, the employees will leave.3. It’s common sense. Everyone already understands customer service.4. It’s too…
Hamar Laser Enhances Time-Saving Surface Plate Calibration System
(Hamar Laser Instruments: Danbury, CT) -- Hamar Laser Instruments, a world leader in laser alignment and calibration systems, has enhanced its L-703SP Surface Plate Calibration System with an optional, ultraquick Lapping Line View software module and new A-703SP-LM-M “mirrored” surface-plate…
Eve Air Mobility Publishes Inaugural Sustainability Report on Urban Transportation
(Eve: Melbourne, FL) -- Eve Air Mobility, a global leader in electric vertical take-off and landing (eVTOL) aircraft and urban air mobility (UAM) solutions, has published its inaugural Sustainability Report. The report outlines Eve’s environmental, social, and governance (ESG) strategy and…
Why ‘AI Ethics’ Is a Misnomer
Every boardroom has heard it. Every procurement checklist includes it. Every investor deck now features it somewhere between the mission statement and the revenue model. “AI ethics” has become the term that signals seriousness without necessarily delivering it. That gap deserves examination—because…
OGP’s New StarLite S1 Semiautomatic 3-Axis Video Measurement System
(OGP: Rochester, NY) -- Optical Gaging Products (OGP), a leading manufacturer of optical and precision multisensor metrology systems for industrial quality control, has announced StarLite S1, the all-new semiautomatic 3-axis video measurement system. StarLite S1 is a compact, workbench-style 3-…
Reducing False Rejects Without Adding Line Complexity
False rejects quietly impede manufacturing efficiency, yet most quality teams treat them as an acceptable cost. This article examines why they persist, what makes them hard to eliminate with conventional systems, and how AI-based visual inspection is helping plants address the root cause. The…
It’s Called Brutal Prioritization for a Reason
During times of excessive work and crisis, something has to give. Sometimes brutal prioritization is the only way to make it through those challenging times with your sanity intact. It happens to all of us. The universe, in its infinite wisdom, determines this month, of all months, is the month to…
AIMS Metrology to Introduce Multisensor Inspection Solutions at IMTS 2026
(AIMS Metrology: Dayton, OH) -- Metrology continues to transition from its role as a final quality control checkpoint to an inline and in-process function. The ability to check parts as they are made enables manufacturers to adjust equipment in real time, helping to reduce scrap and rework. The…
The Growing Importance of Multi-axis Testing for Next-Gen Aerospace Qualification
Aerospace qualification standards continue to shift as component designs grow more intricate and real-world forces become better understood. Traditional single-axis testing methods don’t capture the complex, multidirectional stresses that modern spacecraft and aircraft encounter. Multi-axis testing…
Philatron’s New High-Heat Silicone Wire and Cable Production Line
(Philatron: Los Angeles) -- Philatron Wire and Cable, a leader in custom cable manufacturing, announces the installation of its new high-heat silicone wire and cable production line. This expansion includes the capability to manufacture specialized silicone tubing. The new line directly supports…
Selecting and Training Internal Auditors
With ISO 9001:2026 just around the corner, the topic of internal auditing is likely on the minds of many quality professionals. This is the perfect time to reexamine your resources and strategies for internal auditing. The single biggest success factor of your audit program is who you select to…
Propel Software Launches Production Model Context Protocol for PLM
(Propel: Redwood City, CA) -- Propel, creator of the first product value management (PVM) platform to transform how manufacturers develop, launch, and service products, has announced availability of model context protocol (MCP). Propel is the first product life cycle management (PLM) vendor to…
Looking Back to Move Forward: Finding AI Potential in Existing Systems
Two years ago, the dominant conversation around AI in enterprise software was about pilots. Every company of a certain size had at least one: a proof of concept running in a sandbox, a chatbot layered over a knowledge base, or a model fine-tuned on proprietary data that never quite made it to…
Discovery Could Lead to Brighter, More Energy-Efficient Digital Displays
(MIT: Cambridge, MA) -- A new study led by MIT researchers could drive the development of more energy-efficient digital displays—such as flat-screen TVs, augmented and virtual reality headsets, smartphone screens, medical imaging devices, and even large-area ambient lighting surfaces—that also…
Applying FMEA to AI-Augmented Medical Devices
The U.S. Food and Drug Administration scrutiny of AI and machine learning in medical devices is intensifying. Yet most companies still apply failure mode and effects analysis (FMEA) methods designed for deterministic hardware failures. AI failures are probabilistic, context-dependent, and often…
Greene Tweed Announces Rapid Prototyping Capability for Thermoplastic Composites
(Greene Tweed: Lansdale, PA) -- Greene Tweed, a global leader in advanced materials and high-performance solutions, has developed a rapid prototyping process for its Xycomp DLF material that helps aerospace customers accelerate metal replacement development projects through faster testing and…
Manufacturing’s Engagement Gap Is Creating Safety Risks on the Factory Floor
Manufacturers have spent millions investing in safer equipment, smarter automation, and increasingly sophisticated operational technology. Yet employee disengagement, one of the most significant risks to workplace safety and productivity, remains stubbornly difficult to address. Gallup’s recent…
Fluor Joint Venture Reaches Substantial Completion Stage
(Fluor Corp.: Irving, TX) -- Fluor Corp. and its joint venture partner, Walsh Construction Co., reached Substantial Completion on the Chicago Transit Authority’s (CTA) $2.1 billion Red and Purple Line Modernization (RPM) Phase One Project, the largest completed capital project in CTA’s history.…
Mahr Introduces MarSurf3D MS Optical Metrology Platform With Multisensor Technology
(Mahr: Providence, RI) -- Mahr Inc., a leading provider of dimensional metrology solutions, announced the launch of its MarSurf3D MS optical metrology platform, featuring a multisensor measuring head designed to deliver flexibility and modularity with precision. The new 3D optical platform enables…
How to Prevent Actuator Failure in Continuous-Duty Industrial Applications
Businesses running equipment that depends on actuators, especially in high-cycle or nonstop operations, already know this: It’s common for actuators to fail without showing any warning signs. All of a sudden, the production line stops midshift. It’s not until hours later that you find out that the…
Explore the Future of 3D Measurement at CMSC 2026 Exhibit Hall
(CMSC: Weatherford, TX) -- More than just a conference, the Coordinate Metrology Society Conference is the premier gathering of the 3D metrology community, setting the standard for technical excellence, innovation, and hands-on collaboration. From powerful presentations and live technology demos to…
What AI Adoption in Global Firms Really Looks Like
We often think of AI as a technological revolution that will transform industries, disrupt jobs, and change the nature of competitive advantage. But inside organizations, it’s unfolding in a much more complex, less predictable way. In many firms, AI is still more narrative than operational reality…
What AI Adoption in Global Firms Really Looks Like
We often think of AI as a technological revolution that will transform industries, disrupt jobs, and change the nature of competitive advantage. But inside organizations, it’s unfolding in a much more complex, less predictable way. In many firms, AI is still more narrative than operational reality…
DEEPX and Sixfab Launch DEEPX AI HAT
(DEEPX: Seoul, South Korea) -- DEEPX, an on-device AI semiconductor pioneer, announces its ultralow-power NPU technology now powers the Sixfab AI HAT+ for Raspberry Pi 5, a new edge AI acceleration board developed by Sixfab, an edge AI hardware solutions company and official Raspberry Pi design…
Scaling AI Infrastructure Starts With Quality at the Source
Artificial intelligence (AI) workloads are reshaping the scale, speed, and risk profile of data center construction. As AI adoption accelerates, operators need more physical infrastructure, faster deployment cycles, and greater confidence that critical systems will perform as intended after handoff…

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