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(ISO: Geneva) -- When is a good deal really a lemon? Sometimes the biggest bargains come with the heaviest hidden costs, thanks to unclear warranties that cover little when things go wrong. Faulty goods and ambiguous warranties are one of the greatest bugbears for consumers and retailers. A new…
(Ford Motor Co.: Dearborn, MI) -- Ford is using mobile climate and road simulators to minimize squeaks and rattles in its yet-to-be released 2017 F-Series Super Duty.
Rigorous testing with this equipment includes some of the most extreme conditions imaginable. The simulators are known as…
(AMACOM: New York) -- Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.
Win the Customer (AMACOM, 2015) cuts right to the…
(ACSI: Ann Arbor, MI) -- Passenger satisfaction increased 2.9 percent for airlines, historically one of the lowest-scoring tracked categories, in the recent American Customer Satisfaction Index (ACSI) Travel Report 2015. Airlines reach an ACSI benchmark of 71 on a scale of 0 to 100 for 2015—…
(ANSI: New York) -- The International Organization for Standardization (ISO) Committee on Consumer Policy (COPOLCO) has submitted a proposal to ISO for a new ISO standard on guidelines for consumer contact centers. As the U.S. member body to ISO, the American National Standards Institute (ANSI)…
