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(GaiaLens: London) -- GaiaLens, the AI-driven environmental, social, and corporate governance (ESG) analytics platform that takes a purely quantitative approach to ESG scoring, has gone live with new versions of its three main dashboards offering Portfolio Level analysis, Stock Level analysis, and…
(International Organization for Standardization: Geneva) -- As the Covid-19 crisis grinds on, the forecast for the world’s economy is looking bleak indeed. In its “World Employment and Social Outlook: Trends 2022” report, the International Labour Organization (ILO) warns of an “uncertain recovery”…
(American National Standards Institute: Washington) -- For decades, the effects of climate change have melted polar ice caps, driving polar bears to spend more time on land near Canada’s northernmost communities. As a result, bears and humans have been interacting more frequently—encounters that…
(Hexagon Manufacturing Intelligence: North Kingstown, RI) -- Hexagon’s Manufacturing Intelligence division, a global leader in sensor, software, and autonomous technologies, and ETQ, a leading quality management system (QMS) provider, have announced a partnership to assure quality from concept to…
A recent study conducted by Forbes Insights, in partnership with ASQExcellence (ASQE) and ASQ, examines quality initiatives in the digital era, based on the views and experiences of 1,036 executives and quality professionals from enterprises worldwide.
Credit: Wright Studio/Shutterstock
“Insights…
(ETQ: Boston) -- ETQ, a leading provider of quality management solutions, released findings from a first-of-its-kind research study–“The State of Quality Management: 2020.” According to the survey, companies are investing more in quality as a strategic business growth initiative that brings a…
(ACSI: Ann Arbor, MI) -- Customer satisfaction with full-service restaurants is down 3.7 percent to a score of 78 (100-point scale) in a new report from the American Customer Satisfaction Index (ACSI). This is the lowest score in more than 10 years and the first time that full-service restaurants…
(ACSI: Ann Arbor, MI) -- Gas and electric service recovers after three years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Household satisfaction with utilities is up 4.2 percent to a score of 74.9 on a 100-point scale. According to residential…
(Ford Motor Co.: Dearborn, MI) -- As manufacturing continues to become greener, Ford Motor Co. is going further to shrink its environmental footprint by sharing even more leading sustainability practices with its suppliers around the globe.
The Partnership for A Cleaner Environment (PACE) is part…
(ACSI: Ann Arbor, MI) -- Retailers reverse course after two years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Retail Trade is up 4.7 percent to a score of 78.3 on a 100-point scale, an all-time high for the sector.
The ACSI covers six retail…
(ACSI: Ann Arbor, MI) -- Manufactured nondurable goods include household products that consumers typically use every day. This sector as measured by the ACSI is comprised of food manufacturing, personal care and cleaning products, soft drinks, breweries, apparel, and athletic shoes. According to…
(AIAG: Southfield, MI) -- October’s upcoming release of revisions to the automotive industry’s most widely used international standard for quality management will include language on corporate ethics for the first time in its history. The standard—previously named ISO/TS 16949—is replaced by IATF…
(ACSI: Ann Arbor, MI) -- Car buyer satisfaction rebounded as domestic and mass-market brands improved, according to new data from the American Customer Satisfaction Index (ACSI). Customer satisfaction with automobiles is up 3.8 percent to a score of 82 on ACSI’s 100-point scale. Luxury cars have…
In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days of this criteria change, many users of the Criteria had limited engagement with social…
(ISO: Geneva) -- When is a good deal really a lemon? Sometimes the biggest bargains come with the heaviest hidden costs, thanks to unclear warranties that cover little when things go wrong. Faulty goods and ambiguous warranties are one of the greatest bugbears for consumers and retailers. A new…
(Ford Motor Co.: Dearborn, MI) -- Ford is using mobile climate and road simulators to minimize squeaks and rattles in its yet-to-be released 2017 F-Series Super Duty.
Rigorous testing with this equipment includes some of the most extreme conditions imaginable. The simulators are known as…
(AMACOM: New York) -- Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.
Win the Customer (AMACOM, 2015) cuts right to the…
(ACSI: Ann Arbor, MI) -- Passenger satisfaction increased 2.9 percent for airlines, historically one of the lowest-scoring tracked categories, in the recent American Customer Satisfaction Index (ACSI) Travel Report 2015. Airlines reach an ACSI benchmark of 71 on a scale of 0 to 100 for 2015—…
(ANSI: New York) -- The International Organization for Standardization (ISO) Committee on Consumer Policy (COPOLCO) has submitted a proposal to ISO for a new ISO standard on guidelines for consumer contact centers. As the U.S. member body to ISO, the American National Standards Institute (ANSI)…