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The Costs and Benefits of Supply Chain Transparency
Drew Calvert
For the past decade, policymakers and nongovernmental organizations have pushed for greater transparency in supply chains, with the goal of encouraging more responsible sourcing practices. The Dodd-Frank Act, for example, required firms to disclose their suppliers’ involvement with any “conflict…
The Season of Customer Imagination
Chip Bell
All my life, I thought leaves departed trees in the fall because they got too old to hang onto the branch and gravity bested their grasp. It does not work that way. Trees literally release their leaves from the limb. Here is how a leaf becomes the prey of gravity. As days get colder and shorter,…
Making Smart Thermostats More Efficient
MIT News
Buildings account for about 40 percent of U.S. energy consumption, and are responsible for one-third of global carbon dioxide emissions. Making buildings more energy-efficient is not only a cost-saving measure, but also a crucial climate-change mitigation strategy. Hence the rise of “smart”…
NIST’s Fire Calorimetry Database Is Available to Answer Your Burning Questions
Matthew Bundy
Untitled Document Burning plastic cart carrying a fax machine, a laptop computer, and a three-ring binder. Click here for larger image. Credit: FCD/NIST Several centuries ago, scientists discovered oxygen while experimenting with combustion and flames. One scientist called it “fire air.” Today,…
A Better Model for Business Insurance
Zach Winn
This story was originally published by MIT News. These days businesses have enough to worry about without thinking about their insurance. Unfortunately, tasks like managing insurance claims and completing annual renewals require a lot of thinking. The startup Newfront Insurance is seeking to…
Should Quality Professionals Be Worried About the New Covid Strains?
Gleb Tsipursky
Should quality professionals be worried about the new Covid strains originating in the United Kingdom, South Africa, and elsewhere, and recently identified in the United States? Authorities have focused on downplaying concerns about vaccine effectiveness against these new variants. While some…
What’s the Secret to a Great Customer Experience?
Annette Franz
I’ll keep today’s article simple—and fun. Bob Farrell, founder of Farrell’s Ice Cream Parlors, shared the secret to a great customer experience in 1973 (yes, almost 50 years ago!), when he developed a motivational speech for new employees called “Give ’em the pickle!” It was based on a letter he…
ASQ Names Ann Jordan CEO
ASQ
The leading global association for quality professionals, ASQ, announces that Ann Jordan has been confirmed as the society’s CEO, effective immediately. Jordan has served as interim CEO since January 2020. She joined ASQ in 2017 as general counsel and has worked extensively with the board of…
Bringing a 1919 Harley Davidson Back to Life
Loretta Marie Perera
Recently, the team at 4C Creative Cad CAM Consultants in Emmen, Netherlands, was given a unique task: How to get a vintage Harley Davidson motorcycle back on the road again. What was fun about this project wasn’t how challenging it was, or how much expertise it required. The joy was in the end…
It Takes a Lot of Energy for Machines to Learn
Kate Saenko
Last month, Google forced out a prominent AI ethics researcher after she voiced frustration with the company for making her withdraw a research paper. The paper pointed out the risks of language-processing artificial intelligence, the type used in Google Search and other text analysis products.…
Competition for Risk Assessment Increases
James J. Kline
Ever since the International Organization for Standardization (ISO) included risk-based thinking in ISO 9001:2015, an idea has arisen among some in the quality profession that quality managers can move into the risk management arena without any competition from other professions. This article looks…
Five Vulnerabilities Attackers Leveraged Most in 2020
NordVPN Teams
According to Gartner, 99 percent of the vulnerabilities exploited in 2020 have been ones known about by security and IT professionals at the time of the incident. However, taking care of them is tiresome, as it takes 38 days to implement a patch and in the past year alone 12,174 new common…
Laser Scanning Accelerates Power Plant Conversions to Natural Gas
NVision Inc.
NVision’s engineering services are helping managers of coal-fired power plants converting to natural gas to determine more quickly where to install updated instrumentation necessary to retrofit turbines to accommodate the new power source. “By measuring the equipment via laser scanning, then…
Improving a Noisy Measurement System
Douglas Allen
Any number derived from real observation is made up of three components. The first of these is the intended signal, the “perfect” value from the object being observed. The second is error (or noise) caused by environmental disturbance and/or interference. The third is bias, a regular and consistent…
Hold the Emoji and Other Tips for Successful Email Negotiations
Alena Komaromi
When your own inbox is overflowing with unread messages, it may not seem like the best tactic, but with the right approach, email can be a powerful negotiation tool, not least in the B2B realm. According to 2019 research by IACCM, a global contract management association, about 75 percent of…
Some Outlier Tests: Part 2
Donald J. Wheeler
In part one we found the baseline portion of an XmR chart to be the best technique for identifying potential outliers among four tests with variable overall alpha levels. In this part we will look at tests which maintain a fixed overall alpha level regardless of how many values are being examined…
Facilities Shaping the Future of Manufacturing
Manufacturing USA
The future of advanced manufacturing in the United States is being built at innovative facilities that enable experimentation in process and product development. The people and organizations at these next-generation facilities are part of a collaborative effort to remove barriers of entry and…
Building Machines That Better Understand Human Goals
Rachel Gordon
First published Dec. 7, 2020, on MIT Computer Science & Artificial Intelligence Lab (CSAIL) news. In a classic experiment on human social intelligence by Warneken and Tomasello, an 18-month-old toddler watches a man carry a stack of books toward an unopened cabinet. When the man reaches the…
Lab Study of Droplet Dynamics Advances 3D Printing
Lawrence Livermore National Laboratory
A team of Lawrence Livermore National Laboratory (LLNL) scientists has simulated the droplet-ejection process in an emerging metal 3D-printing technique called “liquid metal jetting” (LMJ), a critical aspect to the continued advancement of liquid metal printing technologies. In their paper, which…
How to Eliminate Excessive Maintenance From Your Production Floor
Bryan Christiansen
A manufacturing facility can’t operate without a maintenance team. Frankly, most businesses can’t. In one way or another, we all rely on different machines and infrastructure to deliver our products and services. To avoid expensive, unexpected breakdowns and keep assets in good operating condition…
Hi, Robot: Why Robotics and Language Need Each Other
Matthew Hutson, Knowable Magazine
This story was originally published by Knowable Magazine. When Stefanie Tellex was 10 or 12, around 1990, she learned to program. Her great-aunt had given her instructional books, and she would type code into her father’s desktop computer. One program she typed in was a famous artificial…
Researchers Find a Better Way to Design Metal Alloys
David Chandler
Advanced metal alloys are essential in key parts of modern life, from cars to satellites, from construction materials to electronics. But creating new alloys for specific uses, with optimized strength, hardness, corrosion resistance, conductivity, and so on, has been limited by researchers’ fuzzy…
Why Customers Dump You and How to Avoid Risk-Taking Mistakes
Kate Zabriskie
Do any of these sound familiar? “The lawn service had to go. I used them for more than 15 years, and by the last season, my lawn looked terrible. The spring seeding didn’t take, nutsedge and wiregrass consumed half the yard, and they just kept spraying chemicals. I wish somebody had just told me…
How Risk-Based Thinking Could Prevent Thousands of Covid-19 Deaths
Richard Harpster
As someone who has helped companies in a wide variety of industries for the last 30 years solve many problems using risk-based thinking, I cannot think of an issue that I have worked on that is more important than preventing the spread of Covid-19. With three high-risk people in my home, I have…
The Rise of the ‘Smart’ Manufacturer
Corey Brown
The ongoing global Covid-19 pandemic has forced companies of all types to rapidly update policies and procedures governing how they share information in response to a world that is constantly changing around them. For the manufacturing sector in particular, their workforce is more spread out than…

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