All Features
Phanish Puranam, Sunkee Lee
When organizations change how they compensate employees they are embarking on a social experiment, whether decision-makers know it or not. The trouble is the vast majority of these experiments are conducted unscientifically, yielding results that can be misleading or inconclusive.
The popularity…
William A. Levinson
‘We’ve always done it that way” explains why many suboptimal and even obsolete methods are taken for granted. The range chart for statistical process control (SPC) is, for example, somewhat inferior to the sample standard deviation chart, and it is almost certainly a holdover from when all…
Bonnie Stone
18:37:21
In part one of “New Spin on the ‘Stand in a Circle’ Exercise,” I described how Taiichi Ohno, the creator of the Toyota Production System, used the “Stand in a Circle” exercise to help managers identify waste in their operations.
During this exercise Ohno would take a manager or student…
Chad Kymal
In the 1990s, Omnex worked with Ford Motor Co. to develop the Ford quality operating system methodology, which with maturity and broad experience has evolved into Omnex’s business operating system (BOS) process.
The quality operating system promised and has delivered the following: • Cross-…
Mike Richman
The June 16, 2017, episode of QDL included my hot take on Hexagon’s ginormous user conference as well as interviews with two of our favorite guests, Chad Kymal of Omnex and Kelly Graves of Internal Business Solutions. Take a look:
“Field Report: Hexagon Live 2017”
I and more than 3,000 of my…
Kelly Graves
What are the common mistakes managers make when trying to motivate employees? In this article, we’ll discuss these mistakes and some better strategies to successfully motivate employees.
It’s human nature for managers to take the path of least resistance, and this often leads to making all…
Ryan E. Day
Sponsored Content
Building airplanes and spaceships poses some of the most unique engineering and manufacturing challenges mankind has ever encountered. Fortunately, you don’t have to build rockets to benefit from rocket science. Manufacturers of most any product can improve their efficiency and…
Bonnie Stone
During the mid-1940s, Taiichi Ohno established the Toyota Production System, which is primarily based on eliminating nonvalue-added waste. He discovered that by reducing waste and inventory levels, problems get exposed and that forces employees to address these problems. To engage the workers and…
Laurel Thoennes @ QD
You can be known as a hard worker and counted on to tie up loose ends, but fall behind when co-workers’ tasks are on hold until yours are complete, and you’re perceived as needing an attitude adjustment. What would you want to do? Place blame or work on a remedy? There is a solution: Personal…
Davis Balestracci
My last column mentioned how doctors and hospitals are currently being victimized with draconian reactions to rankings, either interpreted literally or filtered through the results of some type of statistical analysis. Besides the potential serious financial consequences of using rankings in the…
Jesse Lyn Stoner
Sometimes leaders make bad decisions or harm team morale by making autocratic decisions without involving others. And other times they waste their team’s time by unnecessarily involving them.
How do you know when and how much to involve your team in decisions? Sometimes the answer is pretty…
AssurX
The Advanced Medical Technology Association (AdvaMed) wants the U.S. Food and Drug Administration (FDA) to understand that medical device manufacturers need clarity on the FDA’s heightened focus on real-world evidence (RWE).
Responding to the Center for Devices and Radiological Health’s (CDRH’s…
Jim Benson
There are those days where your personal kanban is on fire. You’re in a state of flow and tickets are just moving right along. The days go by and you look at your “done” column… it’s full. Really, really full.
The “done” tickets seem to swim. There are so many of them! You’ve been productive, but…
Barbara A. Cleary
In a 1995 interview, tech guru Steve Jobs posited that empires could crash and burn if the emphasis is on sales rather than on product. “Companies forget what it means to make great products,” he said. Instead, they direct resources to selling, rather than improving and innovating.
If empires can…
American Customer Satisfaction Index ACSI
Customer satisfaction with subscription television is down 1.5 percent to a score of 64 (on a 1–100 scale), tied with internet service providers for last place among 43 industries tracked by the American Customer Satisfaction Index (ACSI). New ACSI results show that wireless service is the only…
Mike Richman
One of the real joys of publishing Quality Digest is the opportunity it affords me to personally interact with and learn from our authors and contributors. These subject matter experts are leaders in their respective fields, and never fail to provide actionable insight into how to achieve lasting…
Mark Whitworth
Reading the Automotive Industry Action Group’s CQI-8 Layered Process Audit (LPA) Guideline, you might notice a line saying LPAs are “completed on site ‘where the work is done.’”
For lean manufacturing experts, this specific quote might bring to mind gemba walks, a method where leaders observe and…
The American Ceramic Society
Almost two years ago, Micron3DP demonstrated one of the earliest forays into 3D printing with glass. Just a few months later, MIT backed up glass’s place in the additive manufacturing realm and showed just how beautiful the possibilities were.
Although intriguing, those early demonstrations were…
Dirk Dusharme @ Quality Digest
The June 9, 2017, episode of QDL looked at MEP program funding, nanoholograms, and banning laptops. Plus, we talked to Lolly Daskal about “leading from within.”
MEPs are Essential to Rebuilding American Manufacturing Competitiveness
Last month, President Trump submitted a “Skinny Budget” that aims…
Mike Richman
F unny I should be writing this op-ed at this time, as our friend and colleague, Quality Digest’s editorial director Taran March, is currently traipsing around Paris and its surrounding environs, no doubt enjoying a baguette or brioche or some other culinary delight. Gratefully, that’s about the…
Cassandra Burke Robertson, Irina Manta
Recent reports suggest that terrorists can now create bombs so thin that they cannot be detected by the current X-ray screening that our carry-on bags undergo.
In an effort to protect against such threats, the United States is considering banning laptops and other large electronic devices in the…
Derek Benson
How early is too early to introduce quality into your everyday life? Have we missed out on improvement opportunities in our personal lives along our paths to achieving our career goals as quality professionals? These questions have me pondering how life could have been different for me growing up…
Matthew Barsalou
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n part one of this two-part series, I described the need for empiricism in root cause analysis (RCA). Now, I’ll explain how to achieve empiricism when performing a RCA by combining the scientific method and graphical explorations of data.
The statistician John Tukey believed data should be…
Wesley McGrew
Last month, the WannaCry ransomware attack hit more than150 countries and infected tens of thousands of systems worldwide. Among those victimized were England’s National Health Service, automobile manufacturers, and government systems. The worm’s ominous red ransom screen, informing the user that…
Iffet Turken
The world faces a new crisis situation more or less every day—be it political, economic, or humanitarian. Wherever a crisis is experienced, echoes are felt around the globe. In the digital age, social media conveys crises in real time, resulting in rich portfolios of pictures, videos, written…
