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How to Make an Open-Office Floor Plan Work
Annamarie Mann
Once the status symbol of anti-establishment Silicon Valley tech companies such as Google and Facebook, the open-office floor plan now pervades U.S. workplaces. According to The Washington Post, about 70 percent of U.S. offices have an open-office floor plan. Supporters say open floor plans…
Lean Society
Bruce Hamilton
“All animals are equal, but some animals are more equal than others.” —George Orwell The famous quote from George Orwell’s political allegory, Animal Farm, occurred to me recently as I listened to a design engineer explain to me how he was taught in college that engineers have a special…
Map the Value Stream
Kevin Meyer
One of the most powerful lean tools is called value stream mapping, a visual management method used to document the flow and creation of value in a process. The definition of a value stream is all steps—both value-added and nonvalue-added—that contribute to taking the process from raw materials to…
Out With the Red, in With the Blue:
Solving the Inspection, Data-Gathering Bottleneck
Ryan E. Day
Sponsored Content For growth-minded organizations like TS Tech, global supplier of automobile seats and interiors, “the way we’ve always done it” is rarely good enough. As a tier-one supplier to major automotive OEMs, TS Tech always has an eye out for ways to improve quality and throughput. They…
Five Project Management Lessons From Walking Across Spain
Victor Prince
A few summers ago, I hiked the ancient Camino de Santiago trail across Spain. It was the best month of my life for many reasons. Along with a lot of other great things I got by walking almost 500 miles, it also taught me some valuable project management lessons that I can use at work. Less is…
Dedicated or Multi-Tenant Cloud Deployment?
Tim Lozier
Sponsored Content The difference between cloud providers is often found in their chosen deployment method. Typically, software can be implemented either through multi-tenant or dedicated cloud environments. With the advent of virtual servers, cloud environments have moved past the “trend” phase…
What Does Airline Capacity Have to Do With Lean?
Therese Graff
A recent article in The Wall Street Journal (“The Reason Southwest Stopped Overbooking”), which contained excerpts from an interview with Southwest Airlines’ CEO Gary Kelly, brought out the need to address airline capacity issues on the ground and in the air. Responding to a question on the impact…
Is Your Supply Chain at Risk for Modern Slavery Violations?
Ryan E. Day
What do cocoa, socks, and smartphones have in common? If you guessed risk of slavery in the manufacturing supply chain, you are correct. Does your organization have an international supply chain? Then it’s at risk. What are you doing to address the risks associated with modern slavery in your…
Inside Quality Digest Live for August 11, 2017
Dirk Dusharme @ Quality Digest
Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more. “Climbing Stairs Just Got Easier With Energy-Recycling Steps” These stairs actually help you go up. “The Curious Case of the Fidget Cube” How a product…
How Technology Is Disrupting the After-Sales Service Industry
Ryan E. Day
Innovation within industry is a must to improve processes, products, and customer experience. Although some innovations, like Amazon’s floating distribution center, seem implausible, other sci-fi technology is already revolutionizing and redefining the way employees accomplish tasks. Tales of…
Inside Quality Digest Live for August 4, 2017
Mike Richman
The dog days of summer are here, but the Aug. 4, 2017, episode of QDL offered lots of cool content. Let’s take a closer look: “What Went Wrong With the F-35?” One expert calls the Lockheed Martin’s F-35 fighter jet an “inherently terrible airplane.” So why does the Air Force consider it warfighter…
Who Feels the Pain of Science Research Budget Cuts?
Bruce Weinberg
Science funding is intended to support the production of new knowledge and ideas that develop new technologies, improve medical treatments, and strengthen the economy. The idea goes back to influential engineer Vannevar Bush, who headed the U.S. Office of Scientific Research and Development during…
Kaizen: Lost in Translation
Jun Nakamuro
Japanese improvement techniques have been emulated across the globe for decades, and none carries more cultural weight than the theory of kaizen. When I expose Western leaders to lean practices in Japan, they often express that they have come away with a better understanding of “true kaizen.” They…
The Manager Who Works Out Loud
John Stepper
Whenever I talk to organizations about open, connected ways of working, this question inevitably comes up: “How do you get leaders to do it?”  It’s a problem. Most often, managers simply don’t have the time to learn a different way of leading. Or their habits are so deeply ingrained that doing…
What Went Wrong With the F-35?
Michael Hughes
The F-35 was billed as a fighter jet that could do almost everything the U.S. military desired, serving the Air Force, Marine Corps, and Navy—and even Britain’s Royal Air Force and Royal Navy—all in one aircraft design. It’s supposed to replace and improve upon several current—and aging—aircraft…
How Did Reliability Become Confused With MTBF?
Fred Schenkelberg
Our customers, suppliers, and peers seem to confuse reliability information with mean time between failure (MTBF). Why is that? Is it a convenient shorthand? Maybe I’m the one confused, maybe those asking or expecting MTBF really want to use an inverse of a failure rate. Maybe they aren’t…
Five Critical Features to Look for in a Portable NDT Instrument
Coleman Flanagan
Sponsored Content Your life as a nondestructive testing (NDT) inspector is not always easy. And if you’re engaged in rope access inspections, you face additional challenges. Whether you’re dangling from a rope 30 feet in the air or hanging over the ocean from a platform rig, you have to be choosy…
Five Ways Paper-Based Audit Programs Block Quality Improvements
Mark Whitworth
For decades, audit management has centered on paper checklists, with tracking moving to Excel spreadsheets in more recent years. Despite growing adoption of cloud-based manufacturing software, many auto suppliers still rely on paper checklists and spreadsheets to manage audit programs. There’s a…
Family Quality Day
John Guaspari
‘You want me to pull the kids out of school for what?” I could tell that my wife didn’t like my idea because she had used the tone she uses when I say something that is, to employ the pet phrase she employs in such instances, “really stupid.” “For Guaspari Family Quality Day,” I replied. “We take…
What Dubai Gets Right About Innovation
Jeffrey Phillips
I have just returned from a trip to Dubai to speak at an innovation conference there. This is my third trip to Dubai, and I always come away consistently amazed at what the people and the government are doing. When I return to the States, people ask me what Dubai is like. I joking tell them that I…
Ten Tips for Delegating
Jesse Lyn Stoner
Jerome said his biggest problem was time management. He was overloaded, deadlines were getting missed, and he was stressed. Managing his team was his biggest time drain. “When they ask me questions, I get stuck spending time with them instead of doing my own work. And when I don’t hear from them…
What You Don’t Know About Your Employees That Will Help You Manage Them Better
Kelly Graves
The following is an excerpt from Kelly Graves’ book, The Management and Employee Development Review (CRC Press, 2016). When Darwin first made famous the term “survival of the fittest,” I don’t believe he was talking about the strongest species, or the fastest, but rather those species most able to…
Quality 4.0
Dan Jacob
The most recent decade has seen rapid advances in connectivity, mobility, analytics, scalability, and data, spawning what has been called the fourth industrial revolution, or Industry 4.0. This fourth industrial revolution has digitalized operations and resulted in transformations in manufacturing…
Is Your Customer Intelligence a Crystal Ball or Just a Rearview Mirror?
Chip Bell
‘How ya gonna keep ’em down on the farm after they’ve seen Paree? How ya gonna keep ’em away from Broadway, jazzin’ around and paintin’ the town?” This 1914 song by Andrew Bird was a hit as soldiers returned home from World War I. The song captured the concern of farmers whose sons left their…
How Many Options Do You Have?
Jim Benson
The other day I was driving down Point Brown Road in Ocean Shores, Washington. Ocean Shores is a small town with almost no economic base. If you live there, you are likely a retiree or work in one of the restaurants or hotels that serve the tourists. The internet in Ocean Shores is anemic, but it…

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