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What to Do With Contrarians?
Henning Piezunka, Vikas Aggarwal, Hart Posen
Does this situation sound familiar? You’re sitting in a meeting, and you and your colleagues are energetically discussing how to handle an important issue or challenge. Ideas and suggestions are bouncing around so fast that the designated note-taker can barely keep up. Then a new voice chimes in,…
Five Workforce Lessons From the Mars Missions
Matt Fieldman
In September 2021, I was fortunate to attend the FABTECH conference in Chicago, a sprawling trade show with what must have been billions of dollars of manufacturing equipment on display: robots, automation, 3D printers, you name it. While there, I had the privilege of listening to a keynote address…
The Basics of Vibration Analysis
Bryan Christiansen
There are various nondestructive testing (NDT) methods we can employ to evaluate the condition of different machine components, without the need to stop and disassemble the equipment. Vibration analysis is a prominent NDT tool used across many industries. In this article, we will take a good look…
How to Make a HACCP Plan to Prevent Safety Hazards and Recalls
Gregg Profozich
If your food manufacturing plant has to issue a product recall, many people might take to social media to vent their frustrations, resulting in a public backlash that can damage your brand’s reputation. Other consumers might opt to switch brands, resulting in further revenue loss. How can you…
Mobile Workstations Can Increase Output, Quality, and Profits
Cameron Shaheen
With the holidays fast approaching, manufacturers, distribution centers, and e-commerce providers are working to meet growing customer demand, while also navigating severe supply-chain disruptions and mounting labor shortages. At this point, we all had hoped to have the devastating effects of the…
Let’s Change How We Pay for Hospitals
John Colmers, Sherry Glied, Knowable Magazine
This story was originally published by Knowable Magazine. The way the United States typically finances hospitals isn’t working. The coronavirus laid this bare, along with many other long-standing societal problems. Before Covid-19, most hospitals were operating on a standard “fee-for-service”…
Leadership Insights From the Baldrige Award-Winning City of Germantown, Tennessee
Christine Schaefer
When the City of Germantown, Tennessee, was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, presidential award for organizational excellence. During the Baldrige program’s 32nd Quest for…
Research Hacks to Help You Negotiate Anything
Alena Komaromi
Negotiators are often told they should eschew competitive negotiations, where parties fight for what’s on the table. They should instead increase the size of the pie and seek win-win scenarios. But in reality, competitive negotiations are often unavoidable. Sometimes, there doesn’t seem to be any…
Performance Reviews Need a Brand-New Profit and Loss
Chengyi Lin
Performance reviews are clearly in need of an overhaul. A 2019 Gallup poll found that a mere 14 percent of employees are strongly inspired to improve based on their performance reviews. At best met with a lack of enthusiasm, at worst with resentment, this annual exercise in the era of The Great…
How to Drive Operational Excellence in Field Services
Ramesh Sunder
Imagine you’re on the road on a cold night. You stop at a coffee shop to get a latte to keep you awake. You come out, and your car doesn’t start. You call your roadside assistance company, which promptly dispatches a technician, only to find out that the car’s alternator needs a replacement, and he…
The Secrets to Making Mentoring Work
Alaina Love
‘Sometimes she just came to my office to meet, but she really hadn’t identified anything she needed my help with. It felt awkward and like a waste of time.” Those were the words of a leader in my client’s organization who had participated in a mentoring program with a previous employer. Jessica…
Ship & Shore Environmental Cultivates New Generation of Engineers in Annual Mentorship Program
Ship and Shore Environmental
Building on its successful mentorship efforts with Cal Poly Pomona and the University of California at Irvine, Ship & Shore Environmental (S&SE), a leading U.S. pollution abatement firm, announced the completion of its 2021 summer internship program with Sage Hill High School. This…
2021 Manufacturing Innovation: Where We Are
Rob Lowe
Much like many industries, the manufacturing sector has been completely upended by the Covid-19 pandemic. However, unlike many sectors, manufacturing was already in the midst of a consistent cycle of up and downs by the time the Covid-19 pandemic struck. From sourcing challenges to fighting off…
A Dispatch and Routing Platform to Improve Deliveries
Zach Winn
More and more people are doing their shopping from home these days, and whether they’re ordering groceries, home office equipment, or Covid-19 tests, they increasingly expect their deliveries to be fast and on time. Companies have struggled to keep up with the rise in orders and expectations. One…
How Employees Can Become Better Organizational Citizens
Knowledge at Wharton
Food Co., a pseudonym for a large food processing plant in the U.S. Northeast, had been operating successfully for several years when the plant manager realized he had a problem he couldn’t solve alone. The employees did their jobs well, but they didn’t seem to care much about taking care of each…
Engineers Create 3D-Printed Objects That Sense How a User Is Interacting With Them
Adam Zewe
MIT researchers have developed a new method to 3D print mechanisms that detect how force is being applied to an object. The structures are made from a single piece of material, so they can be rapidly prototyped. A designer could use this method to 3D print “interactive input devices,” like a…
How to Implement a Manufacturing Apprenticeship Program
Gregg Profozich
Apprenticeships have a proven track record of producing strong results for both employers and workers. Apprenticeship programs offer access to hundreds of occupations in high-growth and emerging industries, with an average annual starting salary of $72,000 for employees who complete a program and a…
Choosing the Right Technique for Failure Analysis
Bryan Christiansen
Learning from past failures is the best way to understand and prevent future equipment breakdowns. In practice, that learning process falls under the umbrella of failure analysis. These days, there are plenty of failure analysis techniques to choose from. They all come with a specific set of…
Animal's ‘Swiss Army Knife’ Could Help Build Better Robots
Jason Maderer
New research from the Georgia Institute of Technology finds that elephants dilate their nostrils in order to create more space in their trunks, allowing them to store up to 5.5 liters of water. They can also suck up three liters per second—a speed 50 times faster than a human sneeze (150 meters per…
Regional Hospital Inspires What Baldrige Community Does Best: Benchmarking
Dawn Bailey
‘We didn’t get here on our own,” said Brian Dieter, president and CEO of Baldrige Award-recipient Mary Greeley Medical Center (MGMC), speaking at the 32nd Baldrige Quest for Excellence Conference. “We think we are very much better as a result of having learned from [other Baldrige Award recipients…
Why Small Manufacturers Should Consider a Manufacturing Execution System
Chuck Werner
Manufacturers should routinely ask themselves: “How do I know what my problems are?” The old-school way to answer this question was based on having the resources to produce spreadsheets of operational data and the expertise to analyze the data and understand how to respond. This does not describe…
Making Effective Use of Outside Innovation
Felipe Monteiro
Bringing innovation inside an established firm, even one that has created novel ideas in the past, is not as simple as just purchasing bundled external knowledge and expecting it to work wonders at headquarters right away. Enel CEO Francesco Starace’s mandate was to create long-term sustainable…
Insights From the Field: Training Is More Than Onboarding
Kiley Becker
I was recently on a trip to visit a manufacturing facility for one of our clients. My connecting flight didn’t arrive on time, which delayed my arrival and put me on a tight schedule. When I got to the rental car agency, I saw more than 20 people waiting in line, and my heart sunk. “Should I call…
Redefining Hybrid Office Space to Boost Quality Employee Productivity
Gleb Tsipursky
How should organizations—including their quality departments—reshape office space to maximize productivity in the future of work? What will the new workspace—from the office to homes—look like in the future? We know it will be different. But to survive and thrive in the post-Covid world, you need…
Operational Readiness: The Precursor to Operational Excellence
Rich Tree
Following any tech transfer project, the subsequent startup of the manufacturing line is almost always full of challenges. The goal is to start up as soon as possible once the project is completed but also to achieve steady-state throughput as quickly as possible after the startup begins. This type…

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