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Success Secret No. 4: Don’t Set Goals
Jack Dunigan
This is the next secret in our series, “The Secrets to Success You Don’t Know That You Already Know ” at The Practical Leader. Here we’re going to talk about Secret No. 4: Don’t Set Goals. You’ve probably heard of that famous Yale research study, the one in 1953 that said of the graduating class,…
Five Reasons Why Corrective Actions Can Miss the Mark
Shawn Faircloth
The cost of ineffective corrective action can be astronomical when you consider the monetary and reputational impact of delayed problem-solving. On a small scale, repeat problems—even minor errors—send a message to customers that you just don’t care to get it right. And when poor problem-solving…
Taking Advantage of the Tattletale Effect
Martin J. Smith
If you want to make sure your new Whirlpool refrigerator really is meeting the efficiency standards of Energy Star compliance, as the manufacturer claims, is it better to test that claim by relying on regulators at the U.S. Department of Energy—or one of Whirlpool’s competitors? A new study co-…
Three Reasons Quality Professionals Must Be Part of Manufacturing’s Digital Transformation
Frank Defesche
Your company leadership team just issued a corporate goal (aka mandate) of reducing defects to fewer than five per million units made. This goal is coupled with a need to reduce manufacturing costs by 10 percent while meeting new good manufacturing practices (GMP) or ISO standards. Oh, and you have…
Inside Quality Digest Live for April 6, 2018
Mike Richman
During this past Friday’s episode of QDL, we presented two great interviews, both revolving around standards and certification, plus a piece about analytics, and a lively off-script about the responsibilities of media companies like Facebook when it comes to protecting user data. Here’s a closer…
Quality 4.0: What Defines Successful New Product Introduction?
Dan Jacob
Developing profitable, timely, high-quality products is more important today than ever before. Visibility of in-use product performance has never been higher, while competitive pressures continue to squeeze margins and time to market. Manufacturers devote considerable cost and effort to new…
Seeing All the Scenarios With Monte Carlo Simulation
Minitab LLC
Anticipating challenges is always a daunting task for continuous improvement professionals. Unforeseen inefficiencies in process or defects in product development can throw timelines and associated costs into disarray. How to commit to realistic forecasts and timelines when resources are limited,…
How to Break Through When You’re Stuck
Naphtali Hoff
It happens to all of us, and often at the most inopportune times. We know that we have work to do—a job to complete, a new project to launch, some loose ends to tie up—but we just feel stuck in place. As if everything that we try doesn’t work. We take two steps forward and one or more steps b ack.…
Inside Quality Digest Live for March 30, 2018
Dirk Dusharme @ Quality Digest
In our March 30, 2018, episode of QDL, we discuss the gig economy, metrology training, and psychobabble (you know who I mean). “Are You (and Your Company) Ready for the Gig Economy?” More and more employees are joining the gig economy. What does that mean for your company? “Taking on the…
Understanding QMS Software Validation Requirements in ISO 13485:2016
Kyle Rose
As I’m sure many of you know, the ISO 13485 standard for medical devices was updated in 2016, which means the time to transition your quality management system (QMS) is now. Most auditing organizations have either cut off ISO 13485:2003 recertifications or will be doing so very soon. I was…
One Question That Improves Cross-Functional Collaboration
Craig Ross
It was painful to watch. The client I was providing coaching to was trying to lead a cross-functional meeting. She wasn’t having much success, and her experience isn’t that unusual. In similar situations, most companies struggle with “my function first” mentality from teammates. And it wrecks…
Are You (and Your Company) Ready for the Gig Economy?
Benjamin Kessler
The rise of the independent worker is arguably the biggest change to hit the global labor market in decades. Well more than 30 percent of the United States workforce reportedly lack “real jobs” working full-time for a conventional company, and that figure, some say, may top 40 percent by 2020. If…
Using the 80/20 Rule to Improve Quality in Auto and Aerospace Manufacturing
Scot Larsen
The Pareto principle, also known as the 80/20 rule, tells us that 20 percent of inputs are responsible for 80 percent of results. Even when it’s not an exact 80/20 split, the idea that a few factors drive a large proportion of outcomes applies to many business processes and everyday situations.…
Inside Quality Digest Live for March 23, 2018
Mike Richman
QDL always strives to bring you a look at the people and stories making the news in the world of quality. We succeeded admirably on the “people” side of things this week and threw in a fun story about the physics of the basketball to boot. Let’s take a closer look: “Clarity First Book Review and…
Ergonomics and the Remote Worker, Part 1
Ryan E. Day
Before transitioning to journalism, I worked in manufacturing, production, and high-volume auto repair for decades. When I finally swapped my blue collar for white, I figured my old body would appreciate the switch to something less physically demanding. And it did—for about six months. I learned…
Do CEOs Deserve Their Pay?
Manfred Kets de Vries
According to the most recent report of the Economic Policy Institute, the average CEO-to-worker pay ratio in the United States has gone down from 286 to 1 (in 2015) to 271 to 1 (in 2016). This number may disappoint many top executives who were hoping to see it return to its peak of 383 to 1,…
Elements of a Modern Change Management System
AssurX
When a change management system is designed effectively, it defines how strategies, procedures, and technologies will be applied to address changes in the business environment. Implementing a change management process for quality and compliance requires planning and preparation. Starting with a…
FARO QuantumS Helps Woodland Trade Co. Win Jobs, Boeing Supplier of the Year, Part 2
Ryan E. Day
In part one of this article, we explored how Woodland Trade Co. (WTC) leveraged high-accuracy portable CMMs to help land tight-tolerance aerospace contracts, and even earn Boeing’s Supplier of the Year award. Here in part two, WTC’s QA manager William Shanks reveals the advanced technology that…
How to Turn ‘Data Exhaust’ Into a Competitive Edge
Knowledge at Wharton
Instead of the internet of things (IoT), perhaps we should call it the “data of things” or the “internet of data?” IoT will generate a staggering 400 zettabytes (or 400 trillion gigabytes) of data a year by 2018, according to the 2016 Cisco Visual Networking Index. This is being driven by…
An Introduction to Smart Quality Management
Kari Miller
Industry 4.0, also known as smart factory 4.0, is labeled as the fourth industrial revolution, yet many don’t understand it or how it will affect the things they do; quality management is no exception. The executives in your organization, however, are most certainly monitoring this paradigm-…
Inside Quality Digest Live for March 16, 2018
Dirk Dusharme @ Quality Digest
In our March 16, 2018, episode of QDL, we looked at universal basic income, management status quo, ISO 10018, and how a community college is teaching cutting-edge metrology skills. “Public Split on Basic Income for Workers Replaced by Robots” Gallup asks Americans if they would support a universal…
Book Review: Clarity First
Mike Richman
What is the primary element required by an organization—or an individual—when they begin to seek improved outcomes? It’s not dedication, or desire, or knowledge, or even skill. Rather, it’s critically important to begin by getting clear, perfectly clear, about what you’re doing and why. Only then…
Getting the Most Out of Your Organization’s Core Competencies
Bob Hunt
Much has been written about the benefits of identifying and leveraging an organization’s core competencies to gain competitive advantage. But are organizations putting this concept into practice, and are they doing it strategically? Do they understand that by not doing so they risk losing…
Five Practices of the Most Change-Ready Leaders
Stanislav Shekshnia, Veronika Zagieva, Alexey Ulanovsky
In our previous article, we discussed the mindset of athletic leaders, specifically their improbable combination of mental toughness and adaptability. Now let’s look at what they do. We have identified five leadership meta-practices of athletic CEOs. Each of them allows leaders to effectively…
Inside Quality Digest Live for March 9, 2018
Mike Richman
This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered:  “Worldwide Study of 25,000 Business Leaders Reveals Six Leadership Megatrends Changing the Workplace” The Conference Board, in conjunction…

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