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The Business Case for a Great Employee Experience

Have you put the spotlight on the employee experience at your company?

Annette Franz
Mon, 05/02/2016 - 14:12
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I have written many times about the importance of the employee experience, both on its own in terms of retention and performance, and with regard to the effect of the employee experience on the customer experience.

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Sadly, many companies still aren’t focusing on the employee experience. IDC’s 2015 EXPERIENCES Survey found that 81 percent of companies listen to customers about their experiences, but that 69.4 percent of companies do not measure the employee experience.

For those still looking for proof that this is a real thing, I’ve started to take note of some recent research and statistics about the effect of a great employee experience. I thought I’d start to compile these in one place and share them with you, in case you’re in the process of building the business case or need to remind your managers that employees matter.

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